VIP Engagement Specialist

2 days ago


Bucharest, Bucureşti, Romania beBeeAccount Full time

Job Description

We are seeking an experienced VIP Account Manager to join our team. The ideal candidate will have a proven track record of building strong personal relationships with clients and delivering exceptional customer service.

The successful candidate will be responsible for managing a portfolio of VIP clients, providing personalized support and ensuring their experience is tailored to meet their needs. This will involve identifying opportunities to enhance engagement and retention, creating custom content and collaborating closely with internal teams to deliver a seamless and premium service.

Required Skills and Qualifications

  • Previous experience in handling customers' requests
  • Proficiency in English and good knowledge of Microsoft Office suite
  • Understanding of social media engagement strategies
  • Monetization knowledge
  • Tactful approach in suggesting upcoming sales and events
  • Strong prioritization, time, and resource management skills
  • Resourceful and open-minded, able to adapt to different environments
  • High-level analytical ability to operate systems such as BOS, CRM, ServiceNow (SNOW), Tableau, and Excel
  • Persuasive skills - works well with others while influencing decisions
  • Flexibility and proactivity, adapting quickly and taking initiative to drive results, communicating clearly while understanding others' perspectives.
  • Analytical skills to compile data deeply to make well-informed, detail-oriented decisions.
  • Broad thinking and emotional Intelligence - sees the big picture and manages emotions effectively in diverse situations, planning for the future while working autonomously.

Benefits

We offer a comprehensive benefits package that includes paid time off, a monthly allowance that grows with loyalty, access to learning and development programs, and a supportive work environment.

Others

Our recruitment process is fully online and remote, and we value each application individually. We encourage you to apply if you're interested in joining our team and contributing to our mission of building engaging player communities and offering outstanding experiences.



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