Financial Sector Customer Advocate

3 days ago

Bucharest, Bucureşti, Romania beBeeCustomer Full time
Customer Support Specialist

We are seeking a skilled and dedicated Customer Support Specialist to join our team.

The ideal candidate will have excellent communication skills, a passion for delivering exceptional customer experiences, and the ability to work effectively in a multicultural environment.

  • Provide top-notch customer support via chats and emails, ensuring timely and effective resolutions to customer queries.
  • Build strong, long-lasting relationships with customers through active listening, empathy, and personalized service.
  • Meet or exceed performance metrics and key performance indicators (KPIs) set by the team.
  • Stay up-to-date with the latest technological advancements and trends in the industry, applying this knowledge to enhance customer satisfaction and loyalty.
  • Maintain confidentiality and handle sensitive customer information with care.
  • Apply innovative customer happiness practices to drive engagement and retention.
  • Develop and maintain a working knowledge of our clients' products and services, providing expert advice and guidance to customers.
  • Collaborate with developers and other departments across various IT companies to ensure seamless integration and support.

What We're Looking For:

  • Excellent English and Russian language proficiency (C1 level or higher for both spoken and written communication).
  • Previous experience in customer-facing roles or customer service.
  • Personal or professional experience in the crypto sector.
  • Strong analytical and research skills.
  • A positive and responsible attitude, with a commitment to delivering high-quality results.
  • A reliable laptop or computer (at least 8GB of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Preferred Qualifications:

  • A strong interest in innovative financial technologies or prior experience in the financial industry or payment processing.
  • Experience with CRM systems.

Benefits and Perks:

  • Flexible scheduling options.
  • Opportunity to work remotely from anywhere in the world.
  • Inclusive international environment.
  • Compensation in USD.
  • Bonuses for referring friends.
  • Paid intensive training and probationary period.
  • Work-life balance.
  • Responsive management committed to employee growth and long-term collaboration.
  • Greenhouse conditions for self-development.

About Us:

We are a multinational company providing secure technical, customer support, and CX services to tech companies globally. With over 30 countries represented and more than 60 languages spoken, we offer a diverse and dynamic work environment. Since 2010, we've established ourselves as an industry leader in premium outsourced customer support, operating across 8 hubs worldwide.

Join Our Team:

We welcome individuals from diverse backgrounds and experiences. If you're passionate about delivering exceptional customer experiences, please submit your application in English, highlighting your outstanding skills.

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