
Highly Skilled VIP Account Manager Wanted
3 days ago
We're seeking a highly skilled VIP Account Manager to join our team. As a VIP Account Manager, you will be responsible for increasing player lifetime value by building strong personal relationships, enhancing engagement and retention, and delivering a tailored, rewarding experience for VIP players across multiple platforms.
You will identify and nurture potential new VIPs while providing quick, personalized support to ensure player experience and loyalty, creating custom content and collaborating closely with internal teams to deliver a seamless and premium service.
Key Responsibilities:- Player Relationship Management: Manage VIP players as a group and individually, crafting strong personal relationships.
- Cross-Functional Collaboration: Lead cross-functional collaborations with departments like Operations, Player Support, Payments, Monetization, Art, Copy, and Marketing to ensure a cohesive VIP experience.
- Communication: Maintain ongoing one-on-one conversations with VIP players across multiple platforms (email, messenger, VIP Box) with fast, personalized responses.
- Data Analysis: Produce high-level insights and actionable conclusions by analyzing player data and behavior.
- Leadership: Proven leadership skills with the ability to manage VIP players effectively.
- Communication: Excellent communication skills with the ability to maintain ongoing conversations with VIP players.
- Analytics: Strong analytical skills with the ability to produce high-level insights from player data.
- Monetization Knowledge: Good understanding of monetization strategies and their impact on player experience.
- Microsoft Office Suite: Proficiency in Microsoft Office suite, particularly Excel.
- Paid Time Off: 21 days of paid time off per year, growing to 26 days after two years of service.
- Monthly Allowance: A flexible benefits monthly allowance of 750 RON, increasing to 900 RON after two years of service.
- Learning & Development: Access to comprehensive training and digital resources tailored to your area of expertise.
- Application Submission: Submit your application with your updated resume.
- Online Interview: Participate in an online interview via MS Teams with one of our Talent Acquisition Specialists or Hiring Manager.
- Job Offer: Receive a job offer and become part of our team.
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