Global Customer Success Expert

3 days ago

Bucharest, Bucureşti, Romania beBeeSuccess Full time
Customer Success Manager - Global Opportunity

We are seeking an experienced professional to lead our customer success efforts, focusing on North and South America or Europe for remote hiring.

About the Role

As a Customer Success Manager, you will play a key role in supporting customers and ensuring their satisfaction. With new AI-driven features launching soon, this is an exciting time to join the team and make a significant impact on both the product and user experience.

Key Responsibilities:
  • Lead the Support Team: Manage daily operations and oversee 2-3 Customer Support Specialists.
  • Build Relationships: Cultivate meaningful connections with customers to ensure they fully benefit from the product.
  • Host Webinars: Educate users through engaging webinars, guiding them on best practices and new features.
  • Manage the Community: Foster a collaborative and supportive community of users.
  • Resolve Inquiries: Handle customer inquiries and provide prompt, effective solutions through channels like Slack and Intercom.
  • Monitor Metrics: Track customer health indicators and address issues before they escalate.
  • Gather Insights: Share customer feedback with the product team to continually improve the platform.
  • Strategy Development: Create initiatives that boost customer satisfaction and retention.
Requirements

The ideal candidate should possess:

  • At least 3 years of experience in Customer Success or Support, ideally within SaaS companies.
  • Excellent English communication skills (C2 level or native proficiency), as most clients are based in North America.
  • Strong analytical and multitasking abilities.
  • Ability to work autonomously and take initiative in a fast-paced, remote environment.
Bonus Points If You:
  • Live in North or South America, or Europe.
  • Have experience with CRM tools like Intercom or Zendesk.
  • Have managed customer support specialists.
  • Have experience in B2C SaaS companies serving a large user base.
Benefits
  • Stock Options potential.
  • Remote Work Environment: Join a collaborative and supportive team.
  • Impact: Be part of a high-growth company revolutionizing how people work.

Our goal is to create real connections and meaningful matches, so when the right opportunity comes, we'll be ready to make it happen.

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