Customer Service Agent or Senior with Spanish

Found in: beBee S RO - 4 weeks ago


București, Romania PROHUMAN APT SRL Full time

Prohuman APT hires enthusiastic people to join the Spanish-speaking team for its client who is active in the financial sphere.
Responsibilities:

Execute changes in the system based on customer requests.
Handle inbound and outbound telephonic or mail queries from customer related to personal data change, statement request, notification of payment or payoff request, etc.


Prepare the delivery note daily for sending envelopes to post offices through the center.
Respond to requests for information about customers, received from Official Bodies (Courts, Social Security, Treasury, etc.).
Prepare and send certificates of debt or completion or copies of contract at the request of customers/dealers.
Carry out procedures related to the early settlement (partial or total) of operations, providing information to the customer directly or to the dealer about the amount-,
Prepare shipping document to the client, together with the amortization scheduled, duly signed.
Monitor deposits of the month to be returned.

Hybrid work - Bucharest
Requirements:

Fluency in spoken and written Spanish language - C1 level minimum.
Working knowledge of English language - B2 
Previous experience of 1 - 2 years in role of a Customer services or collections agent is mandatory for Customer Service Agent role.
Previous experience of minimum 2 years in role of a Customer services or collections agent is mandatory for Customer Senior  Agent role.


If you want a new challenge and meet the above requirements, apply to this ad and we will discuss more details over the phone.(RS)


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