Customer Service Agent, Spanish Speaker
1 month ago
AUTO1 Group – Europe’s leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, and we have exactly the right solution for private customers as well as ourB2B partners – operating in more than 30 European countries.
We move fast and love a good challengeemployees with more than 90 nationalities: with our strong team, flat hierarchies, and fast decisions we’ve grown to become Europe’s clear market leader and don’t plan on stopping anytime soon.
Join us, in building the best way to buy and sell cars.
Our customer service is not only the first point of contact for our customers but also the flagship of our company. By providing superior and unique services, we ensure that our customer's expectations are consistently exceeded and customer satisfaction is always outstanding.
Be part of our colorful and motivated customer service team and contribute to the professional phone support of our private customers by coordinating appointments for our 130 branches. With your support, you will help to continuously improve our service quality.
Our offer
Permanent work contract, full time
Hybrid work, 1 week from the office, 1 week home
A nice office just 1 minute away from Pipera metro station
A warm team atmosphere and fun team events
Private health insurance via Medicover
Open communication and delivering results are more important to us than a dress code
Inclusive and respectful multicultural work environment
Personal development
Your new role
Proactive customer service (95% Outbound) to answer customers’ questions and help coordinate branch evaluation visits
Identify customers’ needs, clarify information, research every issue and provide optimal solutions
Simple process with help and support always available
Go the extra mile to engage customers
Required Skills
6 months or more of experience in inbound or outbound customer service or other customer-facing sectors
Very good written and spoken Spanish language skills
Excellent communication skills and strong customer orientation with a friendly and professional approach Motivation to work in customer service - experienced or newcomer
Motivation to work in customer service - experienced or newcomer
You get extra credit for
12 months or more of experience in inbound or outbound customer service or other customer-facing sectors
Bachelor’s Degree
Interest in the automotive sector
At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.
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