Dealer Services Agent with German

1 month ago


București, Romania PROHUMAN APT SRL Full time

The Dealer Services Agent is responsible for processing and approving loan applications from customers who want to purchase a vehicle.
Job responsibilities:

Review approved underwritten proposals for accuracy and completion. Process and administer finance contracts, supporting documentation and customer KYC Know Your Customer  proofs
In case of information discrepancies on proposal, work on remedial measures to obtain more/correct information
Communicate effectively with dealers, both verbally and in writing. Answer questions about the loan application process, explain loan terms and conditions, and provide guidance to dealer when required
Engage with employees from other departments within the organization, such as customer service or underwriting, to ensure that loan applications are processed quickly and efficiently.
Process PEPS -  Politically Exposed Person and Sanctions, investigating and escalating any matches


Comply with all relevant regulations, including those related to consumer protection and data privacy

Key Requirements:

Fluency in spoken and written German language
Working knowledge of English language
Knowledgeable about the automotive finance or banking industry – is advantage
Previous experience in underwriting / purchasing roles with banking or non-banking financial firms is preferred.
Good at working with numbers



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