Front Office Software Engineer with Spanish

1 month ago

București, Romania HUAWEI TECHNOLOGIES Full time

Front Office Software Engineer with Spanish (Bucharest)
New ideas are all around us, but only a few will change the world. Are you a change maker interested to be part of this opportunity?
The Telecommunications landscape is in a constant flux of change. For telecommunication professionals, knowledge and competence is vital in this ever-changing industry.
At Huawei we are looking for people who share our vision: to enrich life through communication. Providing technical support to customers across Europe, we are offering a challenging position, the opportunity to grow and expend your technical knowledge through daily interaction with R&D engineers located in Romania and having access to products in a laboratory environment.
Job Responsibilities:

Perform network surveillance, 1st Level restoration and preventive maintenance;
Work utilizing pre-prepared Instruction SETS, Script commands, etc.;
Handle 80% of upcoming issues and 20% escalate to Back Office;
Ticket record and solve standard problems;
Interaction with other technicians, customer technical staff and other groups within Service Delivery organization;
Responsible for creating Trouble Tickets and work orders for network and service functionality and to escalate within the department / group as well as to the Back Office units / 3rdParty / supplier partner functions so that service layer may be maintained at specified level;
The engineer will be the responsible team member, working in a shift 24x7.

Professional experience and skills required:

Experience with ICT operations and maintenance support is a plus;
Experience in a monitoring environment using a network management system;
Analytical and incident/problem resolution and prioritization skills;
Hands-on, practical approach, know “to get things done”; Willing to learn and constantly improve technical knowledge;
Experience in a Network Operations or IT service desk environment;
Good understanding of IT technologies;
LINUX/SQL would be a big plus
Previous experience in NOC environment could be a plus.

Education and key qualifications:

Bachelor degree or equivalent level gained by experience, in Information Technology / Electronics / Telecommunications / Data communications Engineering; if you are still a student in 3rd/4th year - please do not hesitate to join us - the schedule will allow you to attend your classes and still gain work experience
Good understanding of English; conversational level of Spanish
Availability for occasional short travel periods, for customer meetings (in the future, when the international context makes it safe);
Flexible working hours (working in shifts);

Other knowledge and skills:

Ability to interact with customers and internal partners and provide technical solutions;
Ability to work under pressure in a fast pace environment;
Ability to work in a team and independent;
Flexibility and adaptability;
Analytical technical thinking;
Communicative person, fast learner, growth attitude;
Open to learn new technologies and tools;

What we offer:

A professional career in one of the leading multinational telecommunication company
Challenging work and competitive salary package.
Monthly meal tickets of 20 RON for each working day - Food first, right? You can use your meal tickets card to a variety of food places and supermarkets.
For a portion of sport, we provide discounts to World Class, Sweat and ESX.
We care about how you feel, so you’ll have access to extensive private medical insurance at Regina Maria.
Referral bonus. You are a model future employee for us, so if you have colleagues, friends with similar profile like yours, please send us as referral and you will be remunerated with referral bonus.
In love with books? Bookster subscription for avid readers.
Need to shorten your day due to a personal reason? You can access 4h paid leave per month.
We see your value, based on your performance, you will have annual bonus, 1-2 salaries for qualified employees and it can reach up to 4 for exceptional ones.
SIM Allowance – 70 Ron/month.
Transportation allowance
Just for fun :) Discounts to different activities (Therme, Hard Rock Caffe, Fayn, Costadoro Promenada Mall, Trickshot, Lensa, City Dent, VMAX, Balance Clinic )
We care about the wellbeing of our employees, therefore you have free access to the company's own Gym, which recently opened in the office building.
Fruitful Wednesday - weekly, fresh fruits in the office
500 Ron Discount for Lenses and Glasses, based on medical check/recommendation
Shift allowance if your duty is on shift as up to 30%-40% additional to your NET income, upon working hours during night/weekends

 

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