Customer Service Agent, Dutch Speaker

3 weeks ago


București, Romania AUTO1 Group Operations SE Full time

AUTO1 Group – Europe’s leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, and we have exactly the right solution for private customers as well as ourB2B partners – operating in more than 30 European countries.
 
We move fast and love a good challengeemployees with more than 90 nationalities: with our strong team, flat hierarchies and fast decisions we’ve grown to become Europe’s clear market leader and don’t plan on stopping anytime soon.
 
Join us, building the best way to buy and sell cars.
 
Our customer service is not only the first point of contact for our customers, but also the flagship of our company. By providing superior and unique services, we ensure that our customers' expectations are consistently exceeded and customer satisfaction is always outstanding.
 
Be part of our colorful and motivated customer service team and contribute to the professional phone support of our private customers by coordinating appointments for our branches in the Netherlands. With your support you will help to continuously improve our service quality.
 
Our offer


Permanent work contract, full time


Hybrid work, 1 week from the office, 1 week home


A nice office just 1 minute away from Pipera metro station


A warm team atmosphere and fun team events


Private health insurance via Medicover




Open communication and delivering results are more important to us than a dress code


Inclusive and respectful multicultural work environment


Personal development


 
Your new role


Proactive customer service (95% Outbound) to answer customers’ questions and help coordinate branch evaluation visits


Identify customers’ needs, clarify information, research every issue and provide optimal solutions


Simple process with help and support always available


Go the extra mile to engage customers


Your skills


Very good written and spoken Dutch language skills


Excellent communication skills and strong customer orientation with a friendly and professional approach 


Motivation to work in customer service - experienced or newcomer


6 months or more of experience in inbound or outbound customer service or other customer-facing sectors


You get extra credit for


12 months or more of experience in inbound or outbound customer service or other customer-facing sectors


Bachelor’s Degree


Interest in the automotive sector


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