IT Service Desk with Spanish

Found in: beBee S RO - 4 weeks ago


București, Romania Wipro Full time

LEVEL OF STUDIES:
University degrees or university student in the last year
REQUIRED PROFESSIONAL EXPERIENCE:
Professional certificate in Windows operating systems and networking
Knowledge of the following foreign languages:
English advanced (writing, reading, using conversational language)
The second language (Spanish) advanced (writing, reading, using conversational language)

JOB COMPETENCIES:
Knowledge of ITIL Processes
Good interpersonal and communication skills
Orientation of clients services and the capacity to work in a team
Excellent skills for Soft & working keyboard
Communication skills (Verbal & Written) to treat general clients
Solving of problems that are sensitive to clients, rapidly and in time.
Capacity to work in inadequate situations.
ABILITIES:
Knowledge of ITIL Service Delivery (procedure concerning to incidents, problems and administration of changes
Troubleshooting skills and experience in solving LU, reset PWD and transmitting messages
Troubleshooting skills and applications shrink-wrapped (MS office, Adobe etc.)
Capacity of synthesis
Preferably knowledge of MAC devices
Troubleshooting skills for VPN connectivity, dial-out, wireless routers
Register with knowledge of active addresses, controllers etc.
Exposure of instruments of password resetting
Previous experience in technical support shall be preferred.
Previous experience in IT support in Corporate environment and/or other functions of great sensitivity referring to clients
REQUIRED WORK EXPERIENCE:
+ 6 months of experience in labour
Previous experience to a position of relations with customers is a requirement of the job.
Previous experience in technical support constitutes an advantage.

JOB OBJECTIVES:
Offering technical support by phone or email making the proof of professionalism in the relationship with clients.
TASKS, ATTRIBUTIONS, ACTIVITIES:
Management of tickets (working orders) according to the performance indicators and SLA (Service Level Agreement) established at a process level: Responsible for the creation of work tickets/allocation /division on categories/ prioritization/monitoring/escalation/conclusion and obtaining of the feedback.
Managing phone calls received from the customer by the application of the rules and specific provisions communicated to process level
Solving the problems of a technical nature and following steps/stages for dealing with specific incidents reported at the level of process; compliance with all parameters and in compliance with the specifications communicated
Preparing MIS incident in accordance with the requirements
Redistributing tickets which have not been resolved (where applicable)
Routing/ tracking tickets allocated in the system or with other PRG
Proactive action with a view to effective management of queue (Remedy Queue Management)
BENEFITS:
Opportunity to work in a young and dynamic environment;
Attractive benefits package
Lunch tickets
Fitness deduction
Transportation deducted
Health insurance and dental scheme
Opportunity to develop and learn constantly
Access to internal training (job related and soft skills training)


  • Spécialiste Service Desk

    Found in: beBee S RO - 3 weeks ago


    București, Romania Cegedim Service Center Full time

    Mission : Le technicien Service Desk est le point d’entrée privilégié des clients, sur les questions concernant le bon fonctionnement au quotidien des prestations SRH : utilisation des outils, problématiques techniques, demande d’accès, etc. Il traite les appels téléphoniques, mais aussi les solicitations par mail et tickets (dans la plupart des...

  • Customer Service Agent or Senior with Spanish

    Found in: beBee S RO - 4 weeks ago


    București, Romania PROHUMAN APT SRL Full time

    Prohuman APT hires enthusiastic people to join the Spanish-speaking team for its client who is active in the financial sphere. Responsibilities: Execute changes in the system based on customer requests. Handle inbound and outbound telephonic or mail queries from customer related to personal data change, statement request, notification of payment or...

  • Service Desk Supervisor

    Found in: beBee S RO - 4 weeks ago


    București, Romania NTT DATA SERVICES INTERNATIONAL SRL Full time

    Service Desk Supervisor (hybrid) - German  Bucharest, Romania Overview The SD Supervisor leads a team responsible for advising and assisting users in solving problems related to hardware, software, networks and peripherals using available technology. Studies and analyzes user needs and helpdesk processes and performance. Implements and enforces policies...

  • Fleet Back Office Agent

    Found in: beBee S RO - 3 weeks ago


    București, Romania GOODYEAR OPERATIONS ROMANIA Full time

    Job Purpose: GBS Fleet Back Office Agent is responsible for the administration of the fleet contracts, support of fleet service providers and fleet customers.  Full ownership of upload and maintenance of master data for FOS fleets (customers, vendors, contracts, vehicles, FL and unmounted tires) Work closely together with the front Office Agents and...

  • Front Office Software Engineer with Spanish

    Found in: beBee S RO - 4 weeks ago


    București, Romania HUAWEI TECHNOLOGIES Full time

    Front Office Software Engineer with Spanish (Bucharest) New ideas are all around us, but only a few will change the world. Are you a change maker interested to be part of this opportunity? The Telecommunications landscape is in a constant flux of change. For telecommunication professionals, knowledge and competence is vital in this ever-changing...

  • Front Office Software Engineer with Spanish

    Found in: beBee S RO - 3 weeks ago


    București, Romania HUAWEI TECHNOLOGIES Full time

    Front Office Software Engineer with Spanish (Bucharest) New ideas are all around us, but only a few will change the world. Are you a change maker interested to be part of this opportunity? The Telecommunications landscape is in a constant flux of change. For telecommunication professionals, knowledge and competence is vital in this ever-changing...

  • Content Moderator with Portuguese or Spanish

    Found in: beBee S RO - 4 weeks ago


    București, Romania GENPACT ROMANIA SRL Full time

    Inviting applications for the role of Content Moderator with Portuguese or Spanish - Bucharest Responsibilities ·       Understand and remain up to date with content policies and guidelines shared by the client. ·       Analyze online videos, social media, web page and advertising content for compliance. ·       Examine the...

  • Cloud Deal Desk Manager

    Found in: beBee S RO - 2 weeks ago


    București, Romania OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Customer Service Agent, Spanish Speaker

    Found in: beBee S RO - 6 days ago


    București, Romania AUTO1 Group Operations SE Full time

    AUTO1 Group – Europe’s leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, and we have exactly the right solution for private customers as well as ourB2B partners – operating in more than...

  • Customer Service Agent, Spanish Speaker

    Found in: beBee S RO - 4 weeks ago


    București, Romania AUTO1 Group Operations SE Full time

    AUTO1 Group – Europe’s leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero,  and  we have exactly the right solution for private customers as well as ourB2B partners – operating in more...

  • Customer Service Agent, Spanish Speaker

    Found in: beBee S RO - 3 weeks ago


    București, Romania AUTO1 Group Operations SE Full time

    AUTO1 Group – Europe’s leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero,  and  we have exactly the right solution for private customers as well as ourB2B partners – operating in more...

  • Front desk officer

    Found in: beBee S RO - 1 week ago


    București, Romania PRODENT Dr. Gruia Full time

    Reprezentantul Front-Desk trebuie sa fie o persoana pozitiva, zambitoare, proactiva, empatica si sa transmita cu profesionalism standardele clinicii.    PROFILUL FRONT DESK OFFICER: Minim 1 an experienta pe o pozitie similara; Studii superioare; Foarte bune abilitati de comunicare verbala si non-verbala cu pacientii clinicii , cu echipa si...

  • Graduate Automated Operations Engineer-Spanish

    Found in: beBee S RO - 4 weeks ago


    București, Romania ERICSSON TELECOMMUNICATIONS ROMANIA SRL Full time

    Why join Ericsson?   We are a world leader in the rapidly changing environment of communications technology – by providing hardware, software, and services to enable the full value of connectivity. You’ll play a part in using your skills and creativity to push the boundaries of what’s possible. To build never-seen-before solutions to some of the...

  • Graduate Automated Operations Engineer-Spanish

    Found in: beBee S RO - 3 weeks ago


    București, Romania ERICSSON TELECOMMUNICATIONS ROMANIA SRL Full time

    Why join Ericsson?   We are a world leader in the rapidly changing environment of communications technology – by providing hardware, software, and services to enable the full value of connectivity. You’ll play a part in using your skills and creativity to push the boundaries of what’s possible. To build never-seen-before solutions to some of the...

  • Procure to Pay Specialist with Spanish- Bucharest

    Found in: beBee S RO - 4 weeks ago


    București, Romania GENPACT ROMANIA SRL Full time

    Inviting applications for the role of Procure to Pay Specialist with Spanish- Hybrid Bucharest General Responsibilities · Ensures that the process activities are carried out in accordance with the solution agreed with the customer in the Design and Transition phase. · Ensures that the performance objectives (KPIs) / process delivery time (SLAs) set...

  • IT Service Desk with Italian

    Found in: beBee S RO - 3 weeks ago


    București, Romania Wipro Full time

    24/7 Shifts LEVEL OF STUDIES: University degrees or university student in the last year REQUIRED PROFESSIONAL EXPERIENCE: Professional certificate in Windows operating systems and networking Knowledge of the following foreign languages: English advanced (writing, reading, using conversational language) The second language (Italian) advanced...

  • IT Service Desk with Italian

    Found in: beBee S RO - 3 weeks ago


    București, Romania Wipro Full time

    24/7 Shifts LEVEL OF STUDIES: University degrees or university student in the last year REQUIRED PROFESSIONAL EXPERIENCE: Professional certificate in Windows operating systems and networking Knowledge of the following foreign languages: English advanced (writing, reading, using conversational language) The second language (Italian) advanced...

  • Customer Care

    Found in: beBee S RO - 4 weeks ago


    București, Romania International House Bucharest Full time

    Echipa International House Bucharest este in cautarea unui coleg /colege ce sa se alature echipei pe rolul de Customer Care & Front Desk Position Cautam o persoana cu experienta de cel putin un an pe partea de front desk sau customer care/ support cu bune abilitati de interactiune cu publicul. Descrierea jobului: Participa la procesul de comunicare...

  • IT Service Desk with French and Italian

    Found in: beBee S RO - 4 weeks ago


    București, Romania Wipro Full time

    LEVEL OF STUDIES: University degrees or university student in the last year REQUIRED PROFESSIONAL EXPERIENCE: Professional certificate in Windows operating systems and networking Knowledge of the following foreign languages: English advanced (writing, reading, using conversational language) The second language (French) advanced (writing, reading, using...

  • IT Service Desk with French and Italian

    Found in: beBee S RO - 2 weeks ago


    București, Romania Wipro Full time

    LEVEL OF STUDIES: University degrees or university student in the last year REQUIRED PROFESSIONAL EXPERIENCE: Professional certificate in Windows operating systems and networking Knowledge of the following foreign languages: English advanced (writing, reading, using conversational language) The second language (French) advanced (writing, reading, using...