Head of Location

At our brand-new Shared Business Platform (SBP) in Bucharest, we offer a dynamic environment where career growth is actively supported through internal mobility, globally recognized certifications, and continuous professional development. We value work–life balance, offering flexible work arrangements, and wellbeing initiatives that help you thrive both personally and professionally.

Now, let's explore this exciting opportunity so that you can be part of our mission.

The Head of Location will be responsible for the day-to-day management and strategic oversight of the Shared Business Platform (SBP) branch office. This includes overseeing infrastructure setup, hiring and onboarding local staff, establishing workflows and performance metrics, and ensuring smooth coordination with headquarters. The successful candidate will ensure the branch meets its service level objectives, operates within budget, and maintains high employee engagement and customer satisfaction.

This role is ideal for someone with strong operational, managerial, and interpersonal skills who thrives in fast-paced, evolving environments in a multi-national setup. This role will have a small local management team reporting directly, and a larger functional team which reports to respective global function and administratively / by influence to this role.

Key duties and responsibilities

• Lead the establishment of the new SBP branch office, including facilities setup, vendor coordination, and local compliance.
• Recruit, train, and manage a cross-functional team across HR, finance, IT support, and administration.
• Develop operational procedures and performance metrics aligned with corporate standards.
• Ensure timely and high-quality delivery of services to internal stakeholders and departments.
• Collaborate with department heads and corporate leadership to implement strategic initiatives.
• Monitor branch performance and prepare regular reports on KPIs, service levels, and operational challenges.
• Manage budgets, cost controls, and resource allocation for the branch.
• Foster a collaborative and positive work environment that reflects the company's values.
• Ensure compliance with local laws, corporate policies, and security protocols.
• Serve as the primary point of contact for any issues related to branch operations.

Required experience & competencies

Experience:

• 10+ years of experience in operations or service delivery, with at least 3 years in a senior managerial role, ideally leading a Shared Services Center (or similar) structure in Romania

• Proven experience establishing or scaling up shared services or support functions.

• Experience managing cross-functional teams and diverse service lines.

• Experience working in a global setup and ideally in multiple countries

• Prior experience with budget management and resource planning.

• Familiarity with shared service models, SLAs, and continuous improvement methodologies.

Competencies:

• Strong leadership and team management skills.

• Excellent communication and stakeholder management abilities.

• Strong analytical and problem-solving skills.

• Proficiency in process design and performance measurement.

• Ability to work independently and under pressure in a startup-like environment.

• High level of organizational and planning capabilities.

• Strong understanding of compliance, risk, and quality assurance in shared services.

Required Education

• Bachelor's degree in Business Administration, Operations Management, Finance, Human Resources, or a related field is required.
• Master's degree (e.g., MBA) or relevant professional certifications (e.g., PMP, Lean Six Sigma, SHRM) are highly desirable and will be considered an advantage.

As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying "The Art & Science of Risk," SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.

Working at SCOR means engaging with some of the best minds in the industry – actuaries, data scientists, underwriters, risk modelers, engineers, and many others – as we work together to find solutions to pressing challenges facing societies.

As an international company, our common culture is defined by "The SCOR Way." Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.

SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.