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B2B Retention and Loyalty Executive

2 weeks ago

Bucharest, Bucureşti, Romania Orange Full time 30,000 - 40,000 per year

Locul de muncă: Bucuresti

Cum ți-ar placea să lucrezi în IT & C, experimentând tehnologii de vârf și bucurându-te de viață? Vino să afli ce înseamnă #LifeAtOrange

Ce căutăm

Suntem in cautarea unui vanzator care sa se ocupe de campanii de retinere si loializare cu scopul de a imbunatati experienta clientilor si de a securiza baza de clienti business.

Ce trebuie să faci
  • Previne incercarile de frauda, se asigura ca protejeaza compania de orice risc si foloseste corect bazele de date si programele puse la dispozitie.
  • Promoveaza si vinde servicii si produse Orange dedicate segmentelor SME prin identificarea nevoilor clientilor si consilierea acestora.
  • Gestionarea solicitarilor de reziliere sosite din partea abonatilor Orange din segmentul SME si retinerea lor in retea prin vanzarea si promovarea de servicii.
  • Implementeaza facilitatile programului Orange Thank You; livrarea terminalelor prin curier; fidelizarea clientilor prin vânzarea produselor si serviciilor Orange: terminale si device-uri; VAS, optiuni de internet; internet nelimitat SIM.
  • Înregistreaza in baza de date plangerile referitoare la produsele Orange livrate prin curier : terminale si device-uri.
  • Optimizeaza subscriptiile la solicitarea clientilor si vinde servicii suplimentare (Internet nelimitat, optiuni de internet, VAS etc).
  • Prelungeste perioada contractuala pentru conturile clientilor retinuti si inchide numerele conturilor care nu au putut fi retinute.
  • Raspunde prin e-mail sau telefon la solicitarile tuturor clientilor, adresate prin e-mail, telefonic si online, cu subiecte legate de procesul de retentie si loialitate.
  • Urmareste si verifica dovezile de plata pentru produsele vandute prin curier: terminale si device-uri.

Cunostinte profesionale:

  • Limba Engleza-fluent
  • MS Office
  • Cunoasterea procesului de vanzare
  • Cunoasterea pietei si a sectorului telecom

Educatie si experienta :

  • Studii medii
  • Experienta in relationarea cu clientii si vanzare.

Competente specifice:

  • Business awareness
  • Orientare catre client
  • Tehnici de negociere
  • Abilitatea de a livra rezultate

Alte informatii - contract pe perioada determinata, cu posibilitate de prelungire.