Senior Retail Manager – Loyalty

Senior Retail Manager - Loyalty & Collaboration

About the Role

We are looking for a hands-on and data-driven professional to support the implementation and commercial success of NIQ Activate for a major Romanian retailer. This role blends customer service and sales enablement, requiring both technical understanding of loyalty platforms and strong commercial acumen.

You will be the key contact for the retailer post-implementation, ensuring smooth operations and high engagement with the platform. At the same time, you will support our sales team in driving manufacturer adoption and collaboration through Activate.

Key Responsibilities

Retailer Support & Customer Success

• Serve as the main point of contact for the retailer using NIQ Activate.
• Ensure successful onboarding, training, and platform adoption.
• Provide ongoing support, troubleshooting, and performance monitoring.
• Translate retailer needs into actionable feedback for internal teams.

Sales Enablement & Manufacturer Collaboration

• Support the sales team in engaging FMCG manufacturers with Activate.
• Help manufacturers understand and leverage platform capabilities for targeted campaigns and personalized offers.
• Assist in preparing presentations and proposals tailored to manufacturer needs.
• Facilitate collaboration between retailer and suppliers using Activate modules:
• Customer segmentation & analytics
• Promotion & assortment optimization

Data-Driven Execution

• Quickly understand and interpret loyalty data and platform metrics.
• Use insights to improve campaign performance and stakeholder engagement.
• Ensure CRM accuracy and contribute to sales forecasting.

Qualifications

• Experience in loyalty program management, preferably in FMCG retail.
• Strong understanding of retail data, customer behavior, and promotional strategies.
• Commercial mindset with ability to support sales engagements.
• Excellent communication and stakeholder management skills.
• Analytical and tech-savvy, with fast learning ability.
• Fluent in Romanian and English.

Nice to Have

• Familiarity with NIQ Activate or similar platforms.
• Experience working with both retailers and manufacturers.
• Background in retail media, data-driven marketing, or customer analytics.

Why Join Us?

• Be part of a strategic retail transformation project.
• Work with cutting-edge consumer intelligence tools.
• Collaborate with top-tier retail and FMCG partners.
• Grow your career in a hybrid role that blends tech, data, and commercial strategy.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the