
Call Center Manager
19 hours ago
Northreach is a dynamic recruitment agency that connects businesses with top talent in the fintech and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation, and professional growth.
Call Centre Manager
Location: Bucharest
We are looking for an experienced
Call Centre Manager
to lead and support our clients customer service operations. This is a senior role where you will oversee a call centre service team, ensuring high-quality performance, customer satisfaction, and compliance with business objectives.
If you're passionate about mobile products and have a strong background in call centre management, this is a fantastic opportunity to shape team culture, drive results, and represent our business at the highest standards.
Key Responsibilities:
- Lead and manage a call centre service team, ensuring smooth day-to-day operations.
- Oversee key functions including HR management, KPI tracking, quality management, and financial oversight.
- Build, coach, and motivate your team to achieve outstanding results.
- Handle and resolve escalated customer complaints effectively and professionally.
- Provide strategic insights into customer service improvements and business performance.
- Use reporting tools and data analysis to monitor performance, identify trends, and make informed decisions.
What We're Looking For:
- 5+ years of experience leading a call centre service team.
- Previous experience with mobile or electronic products preferred.
- Strong leadership and communication skills, with the ability to build trust and motivate teams.
- Proven ability to manage KPIs, quality standards, and operational budgets.
- Excellent English communication skills, including professional email writing.
- Skilled at using office tools for reporting, presentations, and data analysis.
- A genuine passion for mobile technology.
This is an excellent opportunity for a seasoned leader who thrives in a dynamic, customer-focused environment.
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