Global Contact Center Manager

2 weeks ago

Bucharest, Bucureşti, Romania Versuni Full time €40,000 - €80,000 per year

About The Role
Are you passionate about delivering outstanding consumer experiences and shaping how millions of people interact with leading consumer products? At Versuni, you'll be part of a dynamic global Consumer Engagement team of 8, serving 2 million consumers every year—from pre-sales to after-sales to digital support.

We are deeply consumer-obsessed, with a mission to turn houses into homes by creating seamless, meaningful experiences for every consumer we serve.

We're looking for a Contact Center Manager who will drive innovation and elevate consumer care across EU markets (DACH & Southern Europe) and globally. This is your chance to make a real impact by improving service experiences, boosting our Service NPS, and optimizing how we connect with consumers across multiple touchpoints.

The Impact You'll Make

  • Shape strategy & lead operations for both EU and global service lines.
  • Boost consumer satisfaction by managing Service NPS and key care performance metrics.
  • Lead external partnerships with outsourced vendors (100+ agents) and agencies, ensuring top-tier consumer experiences.
  • Own the numbers—manage budgets, P&L, and resource planning for the outsourced support teams.
  • Innovate the journey by defining and executing omni-channel consumer strategies (from contact centers to digital & social media).
  • Develop people & teams—fostering skills and capabilities across outsourced partners to meet evolving business needs.
  • Be the Voice of the Consumer—ensuring consumer insights shape decision-making across the organization.

What We'll Give You In Return

  • Performance bonuses
  • Private medical insurance
  • Lunch vouchers
  • Bookster subscription
  • Benefit subscription
  • Mobile telephony allowance
  • Telework allowance
  • Life insurance

Ready to make an impact?

From developing game-changing air fryers to perfecting the art of coffee making, Versuni's purpose is turning houses into homes — and we're calling on your talent to bring it to life. Join our global team of 6,000+ passionate individuals, work with world-class brands, and shape the future of home living. We're ready for you — are you ready for us?

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