Team Leader Call Center

2 weeks ago

Bucharest, Bucureşti, Romania Agency for Control of Outstanding Debts, A.C.O.D. Romania Full time 20,000 - 30,000 per year

Team Leader wanted

For our great team of Debt Collectors we are looking for a Team Leader to join us

If you have previous experience in Call Center Debt Collections, that will be a huge plus You are a self-motivated, organized and do you have leadership skills?

I am waiting for your CV:)

What you will do:

  • Organize the work schedule for the team under your supervision.
  • Monitor and assess both the qualitative and quantitative performance of team agents.
  • Motivate and develop team members.
  • Prepare specific Call Center reports.
  • Implement work strategies for the Call Center.
  • Identify and propose solutions for improving and streamlining the debt collection process.
  • Ensure the team has the necessary resources to perform their tasks effectively.
  • Set team and individual work objectives aligned with the organization's strategy.
  • Establish performance standards and ensure clear communication to help each team member meet these standards.

Offered Benefits

  • Meal Vouchers: You will receive meal vouchers starting from your first month of employment, 35 RON/day.
  • Performance Bonus: Opportunity to earn a motivating performance bonus, applicable from the first month of employment. Your motivation and commitment will be rewarded accordingly.
  • Continuous Development: Access to training programs aimed at enhancing your professional skills and contributing to your career growth.
  • Team Events and Relaxation Moments: Join "Happy Hours" and team-building events to build strong relationships within the team and unwind in a pleasant atmosphere.
  • Referral Rewards: Earn a bonus for every successful referral you bring to our team.
  • Private Healthcare Package:
  • After 3 months of employment, you will receive a private healthcare subscription
  • Hybrid Working Schedule: Enjoy the flexibility of a hybrid work schedule.

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