Team Leader Call Center

1 week ago

Bucharest, Bucureşti, Romania Agency for Control of Outstanding Debts, A.C.O.D. Romania Full time 20,000 - 30,000 per year

Team Leader wanted

For our great team of Debt Collectors we are looking for a Team Leader to join us

If you have previous experience in Call Center Debt Collections, that will be a huge plus You are a self-motivated, organized and do you have leadership skills?

I am waiting for your CV:)

What you will do:

  • Organize the work schedule for the team under your supervision.
  • Monitor and assess both the qualitative and quantitative performance of team agents.
  • Motivate and develop team members.
  • Prepare specific Call Center reports.
  • Implement work strategies for the Call Center.
  • Identify and propose solutions for improving and streamlining the debt collection process.
  • Ensure the team has the necessary resources to perform their tasks effectively.
  • Set team and individual work objectives aligned with the organization's strategy.
  • Establish performance standards and ensure clear communication to help each team member meet these standards.

Offered Benefits

  • Meal Vouchers: You will receive meal vouchers starting from your first month of employment, 35 RON/day.
  • Performance Bonus: Opportunity to earn a motivating performance bonus, applicable from the first month of employment. Your motivation and commitment will be rewarded accordingly.
  • Continuous Development: Access to training programs aimed at enhancing your professional skills and contributing to your career growth.
  • Team Events and Relaxation Moments: Join "Happy Hours" and team-building events to build strong relationships within the team and unwind in a pleasant atmosphere.
  • Referral Rewards: Earn a bonus for every successful referral you bring to our team.
  • Private Healthcare Package:
  • After 3 months of employment, you will receive a private healthcare subscription
  • Hybrid Working Schedule: Enjoy the flexibility of a hybrid work schedule.

  • Call Center Manager

    2 weeks ago

    Bucharest, Bucureşti, Romania Agency for Control of Outstanding Debts, A.C.O.D. Romania Full time €25,000 - €60,000 per year

    Role DescriptionThis is a full-time, on-site position for a Collection Call Center Manager, located in Bucharest, Romania.The Collection Call Center Manager will be responsible for leading and coordinating the daily operations of the collections contact center, ensuring performance targets are met and customer interactions are handled professionally and...

  • Call Center Representative

    2 weeks ago

    Bucharest, Bucureşti, Romania Oben Technology Full time 20,000 - 25,000 per year

    ABOUT COMPANYOben stands ready to provide the IT Strategy and Consulting support global leaders need to navigate organizational change. We leverage our functional and technology expertise, insights, and industry know-how to help enterprises reach their goals and accelerate their digital evolution.ROLE INSIGHTSAs we expand our customer-facing capabilities, we...

  • Medical Call Center

    1 week ago

    Bucharest, Bucureşti, Romania Deos Dental Full time 3,200 - 5,000 per year

    Responsabil Call Center / Patient Journey Partner @ Deos Dental (București)Hai să fii vocea unei clinici care chiar face diferența LaDeos Dental, ne dorim o persoană comunicativă, empatică și organizată — cineva care știe să vorbească frumos, să asculte cu atenție și să transforme fiecare apel într-o experiență plăcută pentru...

  • Team Leader Fundraiser

    2 weeks ago

    Bucharest, Bucureşti, Romania PRINOS Full time 20,000 - 25,000 per year

    Fundraiser Team Leader (F2F)Locație: BucurestiTip job: Full-time, pe teren 80%, online/la birou 20%Despre rolCăutăm un Fundraiser Team Leader energic și carismatic, care să conducă o echipă de fundraiseri în campanii face-to-face. Vei lucra pe teren, vei inspira echipa să atingă și să depășească obiectivele de strângere de fonduri și vei...

  • HomeOffice / Agent Call-Center / Sales Expert

    2 weeks ago

    Bucharest, Bucureşti, Romania CallNovia Full time 58,000 - 95,000 per year

    Suntem CallNovia, un partener de încredere în domeniul serviciilor de tip call center, oferind soluții profesionale de vânzări și suport clienți pentru companii internaționale.În prezent, căutăm specialiști cu experiență în vânzări / telesales pentru a consilia clienții în domeniul asigurărilor, lucrând remote din HomeOffice.Candidatul...

  • Call Center Agent for Team Romania

    2 weeks ago

    Bucharest, Bucureşti, Romania b5bd8d69-6bb1-47e1-aed1-a3481b9fa692 Full time €20,000 - €25,000 per year

    IMPORTANT: Please ensure that relevant AI-related skills are included in appropriate external job postings and coordinate this in advance with your hiring manager. Be aware that the percentage of externally posted jobs featuring AI skills is monitored (KPI "Job Posting AI-Readiness") and is included in regular OE reports as part of Allianz's workforce...

  • Team Lead Supervisor

    2 weeks ago

    Bucharest, Bucureşti, Romania Life Dental Spa Full time 40,000 - 60,000 per year

    Suntem în căutarea unui Coordonator de Call Center dedicat și motivat pentru a se alătura echipei noastre din departamentul de servicii clienți. Dacă ești o persoană organizată, cu abilități excelente de comunicare și o atitudine pozitivă, această poziție ar putea fi potrivită pentru tine.Responsabilități:Supervizarea echipei de agenți de...

  • Team Leader

    2 weeks ago

    Bucharest, Bucureşti, Romania GCOO Full time 30,000 - 60,000 per year

    4 - 5 years of relevant experience in  managing teams (preferably from GBS domain), with a focus on risk management and people development;  4 – 5 years in Finance departments;graduate of Academy of Economic Studies, preferably Finance/Accounting/Banking or Polytechnic;ACCA certification, would be a plus;Proven experience on transformation projects &...

  • Agent call-center

    2 weeks ago

    Bucharest, Bucureşti, Romania Memorial Full time 80,000 - 120,000 per year

    Căutăm o voce caldă pentru un spital cu sufletLa Spitalul Memorial Baneasa, fiecare apel e o poveste – uneori o întrebare simplă, alteori o emoție sau o îngrijorare. De aceea, căutăm o voce caldă, o persoană care știe să asculte, să ofere încredere și să transmită calm, chiar și prin telefon.Ce vei face?- Vei fi prima persoană cu care...

  • Team Leader Controlling

    1 week ago

    Bucharest, Bucureşti, Romania LIBRA INTERNET BANK Full time 80,000 - 120,000 per year

    Cariere RiscTeam Leader Controlling & Operational RiskLocatie:BucurestiMod de lucru:HibridData publicare:29 Octombrie 2025RecomandăCautam un Team Leader Controlling & Operational Risk care sa coordoneze activitatile de management al riscului operational si sa contribuie la consolidarea cadrului de control intern al bancii. Vei avea un rol-cheie in...