Call Center Manager

3 days ago

Bucharest, Bucureşti, Romania Agency for Control of Outstanding Debts, A.C.O.D. Romania Full time 40,000 - 60,000 per year

Responsibilities:

  • Optimize workflows and processes to improve productivity.
  • Monitor and analyze key performance metrics (KPIs).
  • Develop and implement strategies to achieve operational goals.
  • Innovate solutions to enhance team performance and results.
  • Monitor and manage operational budgets to ensure cost-efficiency.
  • Manage, coach, and motivate Call Center teams to achieve collection targets.
  • Gather and analyze data to evaluate business performance and identify growth opportunities.
  • Develop and implement training programs to ensure continuous improvement and adherence to best practices.
  • Prepare regular reports on operational performance and analyze data for trends and insights.
  • Collaborate with cross-functional teams to align operational strategies and streamline workflows.

Qualifications:

  • Experience in a call center, debt collection, financial services, or related field. Strong analytical and problem-solving skills
  • Excellent communication and negotiation abilities
  • Proficiency in data analysis and reporting
  • Knowledge of debt collection regulations and best practices

Company description

"Agency for Control of Outstanding Debts" is a non-banking financial institution specializing in the acquisition and management of portfolios with non-performing receivables. In our relationships with people within the organization, partners, and clients, we are guided by the values of humanity, innovation, and responsibility.

The company is part of the MFG holding.

MFG is a group of fintech and insuretech companies whose mission is to provide easy access to finance and insurance for everyone regardless of their current social and financial condition. The group is active in seven countries so far: Bulgaria, Romania, Ukraine, Poland, Northern Macedonia, Spain and Croatia, and some of the businesses date as far back as 2005. The planned large-scale geo-expansion includes key international markets such as Germany, India, Mexico and USA. MFG is the responsible employer of more than 8,300 people in more than 450 offices in the countries in which it operates.

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