
Technical Support Team Lead
2 weeks ago
For our client, a multinational company specialized in thermal energy systems, we are looking for a
Technical Support Team Leader.
Responsibilities
- Lead a team of technical support and B2B customer care specialists
- Support Serviceability process definition, active part of product development projects
- Manage new products introduction and field test monitoring
- Collect and escalate technical issues, errors monitoring and analysis
- Technical processes Governance
- Technical Training and network competencies definitions and assessment
- Call Center processes and organization
Requirements
- Technical university degree
- 5+ years in technical customer service leadership, ideally in HVAC, water heating, or related sectors
- Strong technical and interpersonal skills
- Strategic mindset with hands-on problem-solving ability
- Fluent in English; proficient in MS Office (Excel & PowerPoint)
- Organized, proactive, and customer-focused
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