Technical Support Team Lead

2 weeks ago


Bucharest, Bucureşti, Romania Hays Full time €104,000 - €130,878 per year

For our client, a multinational company specialized in thermal energy systems, we are looking for a
Technical Support Team Leader.

Responsibilities

  • Lead a team of technical support and B2B customer care specialists
  • Support Serviceability process definition, active part of product development projects
  • Manage new products introduction and field test monitoring
  • Collect and escalate technical issues, errors monitoring and analysis
  • Technical processes Governance
  • Technical Training and network competencies definitions and assessment
  • Call Center processes and organization

Requirements

  • Technical university degree
  • 5+ years in technical customer service leadership, ideally in HVAC, water heating, or related sectors
  • Strong technical and interpersonal skills
  • Strategic mindset with hands-on problem-solving ability
  • Fluent in English; proficient in MS Office (Excel & PowerPoint)
  • Organized, proactive, and customer-focused

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