IT Service Desk with Italian

1 month ago


București, Romania Wipro Full time

24/7 Shifts

LEVEL OF STUDIES:
University degrees or university student in the last year
REQUIRED PROFESSIONAL EXPERIENCE:
Professional certificate in Windows operating systems and networking
Knowledge of the following foreign languages:
English advanced (writing, reading, using conversational language)
The second language (Italian) advanced (writing, reading, using conversational language)

JOB COMPETENCIES:
Knowledge of ITIL Processes
Good interpersonal and communication skills
Orientation of clients services and the capacity to work in a team
Excellent skills for Soft & working keyboard
Communication skills (Verbal & Written) to treat general clients
Solving of problems that are sensitive to clients, rapidly and in time.
Capacity to work in inadequate situations.
ABILITIES:
Knowledge of ITIL Service Delivery (procedure concerning to incidents, problems and administration of changes
Troubleshooting skills and experience in solving LU, reset PWD and transmitting messages
Troubleshooting skills and applications shrink-wrapped (MS office, Adobe etc.)
Capacity of synthesis
Preferably knowledge of MAC devices
Troubleshooting skills for VPN connectivity, dial-out, wireless routers
Register with knowledge of active addresses, controllers etc.
Exposure of instruments of password resetting
Previous experience in technical support shall be preferred.
Previous experience in IT support in Corporate environment and/or other functions of great sensitivity referring to clients
REQUIRED WORK EXPERIENCE:
+ 6 months of experience in labour
Previous experience to a position of relations with customers is a requirement of the job.
Previous experience in technical support constitutes an advantage.

JOB OBJECTIVES:
Offering technical support by phone or email making the proof of professionalism in the relationship with clients.
TASKS, ATTRIBUTIONS, ACTIVITIES:
Management of tickets (working orders) according to the performance indicators and SLA (Service Level Agreement) established at a process level: Responsible for the creation of work tickets/allocation /division on categories/ prioritization/monitoring/escalation/conclusion and obtaining of the feedback.
Managing phone calls received from the customer by the application of the rules and specific provisions communicated to process level
Solving the problems of a technical nature and following steps/stages for dealing with specific incidents reported at the level of process; compliance with all parameters and in compliance with the specifications communicated
Preparing MIS incident in accordance with the requirements
Redistributing tickets which have not been resolved (where applicable)
Routing/ tracking tickets allocated in the system or with other PRG
Proactive action with a view to effective management of queue (Remedy Queue Management)
BENEFITS:
Opportunity to work in a young and dynamic environment;
Attractive benefits package
Lunch tickets
Fitness deduction
Transportation deducted
Health insurance and dental scheme
Opportunity to develop and learn constantly
Access to internal training (job related and soft skills training)



  • București, Romania Wipro Full time

    LEVEL OF STUDIES: University degrees or university student in the last year REQUIRED PROFESSIONAL EXPERIENCE: Professional certificate in Windows operating systems and networking Knowledge of the following foreign languages: English advanced (writing, reading, using conversational language) The second language (French) advanced (writing, reading, using...


  • București, Romania Hudson RPO Full time

    Hudson RPO is currently partnering with our client to recruit a Customer Service Specialist fluent in Italian and English to join their team in Bucharest, Romania.   Key Responsibilities: Support sales team inquiries, provide information, and assist with order processing. Collaborate with sales and business support teams to identify customer needs and...


  • București, Romania IGT SERVICES AND TECHNOLOGIES S.R.L. Full time

    Our Identity: At IGT Solutions, we're trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world's most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth...

  • Front desk officer

    3 weeks ago


    București, Romania PRODENT Dr. Gruia Full time

    Reprezentantul Front-Desk trebuie sa fie o persoana pozitiva, zambitoare, proactiva, empatica si sa transmita cu profesionalism standardele clinicii.    PROFILUL FRONT DESK OFFICER: Minim 1 an experienta pe o pozitie similara; Studii superioare; Foarte bune abilitati de comunicare verbala si non-verbala cu pacientii clinicii , cu echipa si...


  • București, Romania HUAWEI DIGITAL POWER Full time

    Huawei Digital Power offers leading Smart PV solutions harnessing more than 30 years of expertise in digital information technology. By integrating AI and Cloud, Huawei further incorporates many latest ICT technologies with PV for optimal power generation, thus making the solar power plant to be Highly Efficient, Safe & Reliable with Smart O&M and Grid...


  • București, Romania Eurodealer Parts SRL Full time

    Compania Eurodealer Parts - Service Camioane si Remorci Bucuresti, autorizata RAR si partener WABCO International, angajeaza Receptionist Service / Consilier Receptie Service Camioane / Front Desk Officer. Cerinte - Absolvent Studii Superioare (domeniu tehnic)- Abilitati de negociere si consiliere - Abilitati de comunicare si relationare - Capacitatea de...


  • București, Romania HUAWEI DIGITAL POWER Full time

    Huawei Digital Power offers leading Smart PV solutions harnessing more than 30 years of expertise in digital information technology. By integrating AI and Cloud, Huawei further incorporates many latest ICT technologies with PV for optimal power generation, thus making the solar power plant to be Highly Efficient, Safe & Reliable with Smart O&M and Grid...


  • București, Romania DEPANERO Full time

     Esti candidatul ideal daca indeplinesti urmatoarele cerinte: Esti dornic sa te dezvolti; Iti place sa fii la curent cu noile tehnologii; Comunici si relationezi usor; Esti o persoana orientata catre client; Esti o persoana flexibila si eficienta. Responsabilitatile postului sunt: Preluarea echipamentelor defecte de la clienti si predarea...

  • Customer Care

    1 week ago


    București, Romania International House Bucharest Full time

    Echipa International House Bucharest este in cautarea unui coleg /colege ce sa se alature echipei pe rolul de Customer Care & Front Desk Position Cautam o persoana cu experienta de cel putin un an pe partea de front desk sau customer care/ support cu bune abilitati de interactiune cu publicul. Descrierea jobului: Participa la procesul de comunicare...


  • București, Romania Michelin Romania S.A. Full time

    Mission: We are seeking an experienced finance professional to join our Shared Service Center in Bucharest, focusing on supporting our operations in Italy. The Finance Leader will be responsible for overseeing the financial operations of our organization, ensuring accuracy, compliance and efficiency. For one or more legal entities in Italy: responsible...


  • București, Romania Wipro Full time

    Profile: - Fluent communication (written & oral) in Turkish and English, quick learner, self-initiated, team player, open to work in shifts; - Good Experience with using and troubleshooting Outlook - Experience in troubleshooting Microsoft Office with emphasis on MS Word, MS Excel MS PowerPoint and Outlook is a plus; - Experience of using call logging...


  • București, Romania Wipro Full time

    Profile: - Fluent communication (written & oral) in French and English, quick learner, self-initiated, team player, open to work in shifts; - Good Experience with using and troubleshooting Outlook - Experience in troubleshooting Microsoft Office with emphasis on MS Word, MS Excel MS PowerPoint and Outlook is a plus; - Experience of using call logging...


  • București, Romania Wipro Full time

    Profile: - Fluent communication (written & oral) in German and English, quick learner, self-initiated, team player, open to work in shifts; - Good Experience with using and troubleshooting Outlook - Experience in troubleshooting Microsoft Office with emphasis on MS Word, MS Excel MS PowerPoint and Outlook is a plus; - Experience of using call logging...


  • București, Romania IGT Solutions Full time

    Responsibilities * Should demonstrate good communication and interpersonal skills * Must have sound troubleshooting knowledge of Operating systems (MS-Windows 10 & Mac Book) * Should have sound knowledge of Email clients MS Outlook\Office 365\Thunderbird * Should have fair knowledge of computer/Laptops/Printers/Scanners/peripheral troubleshooting *...


  • București, Romania Arche Consulting Sp. z o.o. Sp. K. Full time

    About the company:  Global technology and consulting organization with a broad scope of services, including business consulting, software development, and IT outsourcing.  As a Technical Support Specialist with French/Portuguese/Spanish/German/Italian/Turkish/Russian Language, you'll have the opportunity to work with people from all over the world for...


  • București, Romania Mondiad Full time

    We are looking for a Customer Care Specialist to assist our users with business and technical problems when using our services. These responsibilities include resolving customer queries, recommending solutions, and guiding users through the product's features and functionalities. An efficient candidate in this role should be an excellent communicator...


  • București, Romania Cargus Full time

    Suntem o echipa de Customer Service frumoasa si dinamica! Punct de lucru Ilfov/ Magurele (asiguram transport) Cautam un coleg care sa raspunda in scris si telefonic cerintelor clientilor intr-o maniera profesionista, pentru a proiecta o imagine pozitiva a companiei.Ne dorim de la tine:- sa ai cunostinte de utilizare PC; - sa ai foarte bune cunostinte de...


  • București, Romania 4Service Company Full time

    Join Our Team as a Project Manager for Mystery Shopping and Market Research Projects! Position Overview: Are you a dynamic and experienced Project Manager looking for an exciting opportunity? Look no further! 4Service Romania is seeking a talented individual to oversee our mystery shopping and market research projects. As the Project Manager, you'll be...


  • București, Romania HUAWEI DIGITAL POWER Full time

    Huawei Digital Power Technologies Co. Ltd. is a global provider of digital power products and solutions. We are committed to integrating digital and power electronics technologies, developing green energy sources and allowing digitization to stimulate the energy revolution for a better and greener future. Huawei Digital Power adheres to an open ecosystem...


  • București, Romania EVERIENCE ROMANIA Full time

    Choose a job that makes sense EVERIENCE supports the companies’ digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees, EVERIENCE supportsusers for more than 200 companies. With 16 officies in Europe (Aix, Angers,...