Service Desk Supervisor

1 month ago

București, Romania NTT DATA SERVICES INTERNATIONAL SRL Full time

Service Desk Supervisor (hybrid) - German  Bucharest, Romania
Overview The SD Supervisor leads a team responsible for advising and assisting users in solving problems related to hardware, software, networks and peripherals using available technology. Studies and analyzes user needs and helpdesk processes and performance. Implements and enforces policies and processes to ensure maximum uptime of all users to achieve the highest service levels. This is a key role in ensuring the business and operational goals of the Global End User and Client Delivery Services Team are achieved and exceeded.
Tasks •    Oversees multiple/critical service delivery projects with standard complexity •    Leads and manages the people and the service delivery of high-quality services that meet and exceed our contracted commitments . timelines, SLAs, quality etc.; •    Implements the appropriate operational and governance processes to underpin effective delivery of Service Desk; •    Works closely and effectively with internal NTT Delivery Units (in region, offshore etc.) and the NTT DataAccount teams to achieve a high level of Customer Satisfaction; •    Takes direct responsibility for the delivery of specific projects where required; •    Acts as a Point of Escalation for issues and risks arising; •    Leads the the team with purpose & guides people to grow and develop. •    Coordinates with the Managers from other regions, applying the best solutions for the account.; •    Coordinates with the site Managers, Technical Leads/Supervisors in the delivery of mentorship sessions for the existing pool of employees; •    Acts as a single point of contact for the account you are managing locally. •    Aligns to Service Delivery's innovation and CSI program. 
Key Skills •    Over 1 year of Services Desk experience or equivalent combination of education/ work experience including strong people management skills and hands on delivery; •    Exposure of managerial/leadership experience, organizing and planning skills to effectively manage teams and to lead cross-functional teams; •    Knowledge on relevant service delivery stream: •    Ability to communicate clearly at all organizational levels; •    Demonstrated track record of delivering high-quality; •    ITIL V3 knowledge is a plus; •    Ability to multi-task in a dynamic environment; •    Experienced analytical, negotiation and organizational skills; •    Ability to take ownership of challenging tasks. •    Curiosity & focus on developing; •    Outside of the box & problem solving abilities.     Fluency in German & English language
Benefits The opportunity to work for one of the leading companies in the industry with a high focus on growing talent & developing people. The role will be part of the Romanian SD Management Board together with a group of dynamical, passionate & high level professionals in the field. Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

  • Customer Service Supervisor

    1 week ago

    București, Romania GLOBAL CUSTOMER CARE SERVICES S.R.L Full time

    Job purpose Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team...

  • Front desk officer

    3 weeks ago

    București, Romania PRODENT Dr. Gruia Full time

    Reprezentantul Front-Desk trebuie sa fie o persoana pozitiva, zambitoare, proactiva, empatica si sa transmita cu profesionalism standardele clinicii.    PROFILUL FRONT DESK OFFICER: Minim 1 an experienta pe o pozitie similara; Studii superioare; Foarte bune abilitati de comunicare verbala si non-verbala cu pacientii clinicii , cu echipa si...

  • Consilier Receptie Service Auto

    5 days ago

    București, Romania Eurodealer Parts SRL Full time

    Compania Eurodealer Parts - Service Camioane si Remorci Bucuresti, autorizata RAR si partener WABCO International, angajeaza Receptionist Service / Consilier Receptie Service Camioane / Front Desk Officer. Cerinte - Absolvent Studii Superioare (domeniu tehnic)- Abilitati de negociere si consiliere - Abilitati de comunicare si relationare - Capacitatea de...

  • Receptionist Service

    6 days ago

    București, Romania DEPANERO Full time

     Esti candidatul ideal daca indeplinesti urmatoarele cerinte: Esti dornic sa te dezvolti; Iti place sa fii la curent cu noile tehnologii; Comunici si relationezi usor; Esti o persoana orientata catre client; Esti o persoana flexibila si eficienta. Responsabilitatile postului sunt: Preluarea echipamentelor defecte de la clienti si predarea...

  • Customer Care

    1 week ago

    București, Romania International House Bucharest Full time

    Echipa International House Bucharest este in cautarea unui coleg /colege ce sa se alature echipei pe rolul de Customer Care & Front Desk Position Cautam o persoana cu experienta de cel putin un an pe partea de front desk sau customer care/ support cu bune abilitati de interactiune cu publicul. Descrierea jobului: Participa la procesul de comunicare...

  • IT Service Desk with French and Italian

    4 weeks ago

    București, Romania Wipro Full time

    LEVEL OF STUDIES: University degrees or university student in the last year REQUIRED PROFESSIONAL EXPERIENCE: Professional certificate in Windows operating systems and networking Knowledge of the following foreign languages: English advanced (writing, reading, using conversational language) The second language (French) advanced (writing, reading, using...

  • Service Desk Analyst with French

    1 month ago

    București, Romania Wipro Full time

    Profile: - Fluent communication (written & oral) in French and English, quick learner, self-initiated, team player, open to work in shifts; - Good Experience with using and troubleshooting Outlook - Experience in troubleshooting Microsoft Office with emphasis on MS Word, MS Excel MS PowerPoint and Outlook is a plus; - Experience of using call logging...

  • Service Desk Analyst with German

    3 weeks ago

    București, Romania Wipro Full time

    Profile: - Fluent communication (written & oral) in German and English, quick learner, self-initiated, team player, open to work in shifts; - Good Experience with using and troubleshooting Outlook - Experience in troubleshooting Microsoft Office with emphasis on MS Word, MS Excel MS PowerPoint and Outlook is a plus; - Experience of using call logging...

  • Service Desk Support

    6 days ago

    București, Romania IGT Solutions Full time

    Responsibilities * Should demonstrate good communication and interpersonal skills * Must have sound troubleshooting knowledge of Operating systems (MS-Windows 10 & Mac Book) * Should have sound knowledge of Email clients MS Outlook\Office 365\Thunderbird * Should have fair knowledge of computer/Laptops/Printers/Scanners/peripheral troubleshooting *...

  • Customer Care Specialist

    3 weeks ago

    București, Romania Mondiad Full time

    We are looking for a Customer Care Specialist to assist our users with business and technical problems when using our services. These responsibilities include resolving customer queries, recommending solutions, and guiding users through the product's features and functionalities. An efficient candidate in this role should be an excellent communicator...

  • Key Account Desk Advisor

    3 weeks ago

    București, Romania Cargus Full time

    Suntem o echipa de Customer Service frumoasa si dinamica! Punct de lucru Ilfov/ Magurele (asiguram transport) Cautam un coleg care sa raspunda in scris si telefonic cerintelor clientilor intr-o maniera profesionista, pentru a proiecta o imagine pozitiva a companiei.Ne dorim de la tine:- sa ai cunostinte de utilizare PC; - sa ai foarte bune cunostinte de...

  • Finance Assistant

    1 month ago

    București, Romania International Justice Misson Full time

    Job Description: The Finance Assistant Romania position is responsible to support and assist the Finance & Accouting Manager to manage Romania office’s finances as per IJM policies & local legal/statutory compliance. The  Finance Assistant responsibility includes reviewing finance forms, ensure prompt payment to vendors, entering transactions into IJM...

  • Technical Trainer with French

    3 weeks ago

    București, Romania EVERIENCE ROMANIA Full time

    Choose a job that makes sense EVERIENCE supports the companies’ digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees, EVERIENCE supportsusers for more than 200 companies. With 16 officies in Europe (Aix, Angers,...