Junior Operations Specialist @DARWIN

THE ROLE & YOUR MISSION

The Junior Operations Specialist role is a dynamic and multifaceted position that involves various technical, quality and reporting, stakeholder management and project management responsibilities. In this role, your mission will be to support the implementation and service of our Darwin platform, ensuring smooth processes, compliance with requirements, and efficient delivery of tasks and activities

Technical

• Utilize specific design methodology to capture carrier/provider product requirements and support streamlined implementation and service of Darwin.
• Translate Benefit Carrier/Provider requirements into Darwin technical specifications, including standard report formats.
• Manage and cultivate relationships with Global Benefit Carriers/Providers, ensuring compliance with processes, legislative changes, security, and legal requirements.
• Follow the naming convention for all MS&A documentation.

Quality and reporting

• Enhance and create new configuration standards to improve team efficiency.
• Support and develop best practices for third-party providers and products on Darwin.
• Maintain an updated status for current tasks using available tools (JIRA/Confluence).
• Respond to ad hoc exercises and issues.
• Meet SLAs and handle workload peaks without compromising standards.
• Successfully deliver tasks and activities as prescribed by functional peers.

Stakeholder management and Project Management

• Plan, organize, and direct the completion of multiple tasks, ensuring on-time delivery and within scope.
• Represent carrier products and Darwin integrations to client teams and clients as necessary.
• Initiate and manage relationships with Global Benefit Carriers, ensuring smooth processes, documentation, and troubleshooting.
• Collaborate with internal and external partners to drive efficiency, satisfaction, and profitability.

Development: self and others:

• Attend all mandatory trainings.
• Proactively seek growth opportunities through L&D programs and understanding the business and each team's role.
• Assist in onboarding and training new team members.

YOUR EXPERIENCE & VALUES

Technical

• Basic SaaS Knowledge - fundamental understanding of what SaaS is and how it differs from traditional software.
• Basic Data Analysis Skills - familiarity with spreadsheet software (such as Excel) and the ability to perform basic data manipulations like sorting, filtering, and creating charts.
• Documentation and Diagramming Tools - proficiency in using tools like Microsoft Word, Excel, and PowerPoint for documentation purposes is essential. Additionally, familiarity with diagramming tools like Microsoft Visio can be a plus.
• Attention to Detail - have a keen eye for detail, especially when it comes to documenting requirements and user stories.
• Experience of SaaS, HCM or payroll industry is a plus.

Communication

• Comfortable using communication and collaboration tools such as email, instant messaging platforms (like Microsoft Teams), and project management tools (such as Jira).
• Demonstrate excellent written and verbal communication skills in English, ensuring clear and concise interactions with stakeholders.
• High interpersonal skills experience level to build and maintain positive relationships with users, fostering a collaborative and cooperative work environment.
• Knowledge of flexible benefits terms, payroll, taxes is a plus.

Project management

• Basic Understanding of Software Development Lifecycle (SDLC) - basic understanding of the software development lifecycle, including concepts like requirements gathering, design, development, testing, and deployment. Knowledge of Agile methodologies, even at a basic level, is a plus.
• Demonstrate and maintain high-quality standards, ensuring accuracy and precision in every aspect of the role.
• Exhibit flexibility and creativity in work methods, employing innovative approaches to tackle challenges in diverse and demanding situations.
• Manage effective delivery by adapting strategies and problem-solving techniques to meet evolving project requirements.
• Ability to engage proficiently with technical subjects, capturing complex requirements, translating them for diverse user groups, and maintaining comprehensive documentation to support collaborative efforts.

Work ethics

• Demonstrate a proven ability to self-start, taking the initiative to drive projects and tasks forward.
• Display determination and adaptability, thriving in a changing, fluid organizational environment.
• Exhibit self-motivation, producing high-quality work with minimal supervision.
• Pay meticulous attention to detail, ensuring accuracy and precision in analytical and problem-solving tasks.
• Developed analytical and problem-solving skills, applying a logical approach to dissect complex issues.
• Strive for continuous improvement, honing analytical abilities to contribute effectively to problem-solving initiatives.

OUR BENEFITS & CULTURE

• An opportunity to work in a fast-growing, innovative company with lots of room for progression and career growth
• A fail-friendly environment that encourages learning and initiative;
• A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary)
• 30+ days off (25 legal days off, 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget)
• Performance Bonus scheme
• Matching charity contributions, charity days off, and the Pay it Forward charity challenge
• Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance
• We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that's standard working, flex-time working, or working from home

As a company, we are committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. Our teams will jointly identify at least one âanchor dayâ per week on which the full team will be together in person. This unwavering policy is carefully crafted to enhance team unity, inspire creativity, and foster meaningful interactions between our colleagues, to help build our culture and local communities.

Darwin is part of Mercer Marsh Benefits (MMB), a 7,000-person-strong community of specialists in health, benefits, and employee wellbeing. This affords us a massive opportunity to impact the lives of tens of millions of people around the world. Darwin is changing benefits for good in eight out of the top ten technology companies in the world and has a wealth of clients across a diverse range of sectors. More than 4 million people are already using our platform.

Darwin⢠is a market-leading and specialized global platform that requires specific training and accreditation for consultants to be proficient in delivering programs and projects. Darwin is changing Benefits for Good. Our unique and innovative SaaS (Software as a Service) platform has transformed the employee benefits industry. We are fast-paced, ambitious, people-focused and on a journey to innovate and develop products that truly impact peopleâs lives and the market in which we operate.

Here at Darwin, we donât just get the job done, we go the extra mile. We strive to achieve one extra degree in all we do. We can do this because we have amazing people who do awesome things.

Wherever we are in the world we inspire connections and take great care to make working at Darwin a rewarding and meaningful career experience.