Application Support Analyst @MMCTech
4 months ago
THE ROLE & YOUR MISSION
What can you expect?
Be a part of a global operation team.
Elevate your IT processing knowledge.
Interact diverse colleagues and stakeholders from various line of business within MMC
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We will count on you to:
Responds to incidents within SLA
Communicates and follows up with colleagues on all incidents and requests.
Escalates incidents and questions to appropriate support groups.
Uses corporate incident management system to record and track
Provide technical applications support across a range of technologies including but not limited to Java, Kubernetes, Mongo DB
 Take ownership of end user incidents providing effective communication and resolution
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YOUR EXPERIENCE & VALUES
Bachelor's degree or equivalent and 1 year of experience in Application/Production Support and carrying out responsibilities related to essential qualifications
Knowledge in Python, Angular, Java, Mongo DB, SQL Server, Oracle DB
troubleshooting experience in using tools such as Datadog, Splunk, Grafana, App Dynamics, Kibana etc.
Experience in debugged large applications from full stack perspective
Database knowledge writing SQL queries in any RDBMS tool (Oracle or anything similar)
Expertise in supporting applications based on JSP and Servlet, Apache Struts framework, Java, Springboot, .NET, REST Apiâs, Angular
Experience supporting Containerized applications
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What makes you stand out:
Strong interpersonal skills in order to work with Technical and Non-Technical personnel
Good communication and interpersonal skills
Demonstrate ability to be flexible with working hours, to react to situations within the App Support environment
Being team oriented
OUR BENEFITS & CULTURE
An opportunity to work in a fast-growing, innovative company with lots of room for progression and career growth;
A fail-friendly environment that encourages learning and initiative;
A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);
30+ days off (25 legal days off , 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget);
Performance Bonus scheme
Matching charity contributions, charity days off, and the Pay it Forward charity challenge;
Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance;
We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that's standard working, flex-time working, or working from home.
As a company we are committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. Our teams will jointly identify at least one âanchor dayâ per week on which the full team will be together in person. This unwavering policy is carefully crafted to enhance team unity, inspire creativity, and foster meaningful interactions between our colleagues, to help build our culture and local communities.
Founded over 20 years ago, Darwin's main ambition was to change the world of benefits. Fast forward to the present day and it is leading the way as a cornerstone benefits technology product in the Marsh McLennan, (MMC), Tech portfolio. MMC are now building out their EMEA Technology Hub in Cluj, Romania.
MMC is a global professional services firm, headquartered in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting. It comprises the businesses of Marsh, Mercer, Guy Carpenter, JLT, Oliver Wyman and Darwin.
The regional hub will contain teams of Application Developers, Business Analysts, Project/Program Managers and other technology roles that require time zone overlap with clients in EMEA. As a regional hub we are equipped to scale our vast technical expertise through a variety of outputs, while helping to unleash our potential as one company, to effectively meet today's emerging challenges through the brilliant technology we build and deliver together.
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