Junior Operations Specialist @DARWIN

4 weeks ago

ClujNapoca, Cluj, Romania Mercer Full time

A Junior Operations Specialist will support the implementation and service of our Darwin platform, ensuring smooth processes, compliance with requirements, and efficient delivery of tasks and activities.

Key Responsibilities:

  • Utilize specific design methodology to capture carrier/provider product requirements and support streamlined implementation and service of Darwin.
  • Translate Benefit Carrier/Provider requirements into Darwin technical specifications, including standard report formats.
  • Manage and cultivate relationships with Global Benefit Carriers/Providers, ensuring compliance with processes, legislative changes, security, and legal requirements.
  • Follow the naming convention for all documentation.

Quality and Reporting:

  • Enhance and create new configuration standards to improve team efficiency.
  • Support and develop best practices for third-party providers and products on Darwin.
  • Maintain an updated status for current tasks using available tools.
  • Meet SLAs and handle workload peaks without compromising standards.

Stakeholder Management and Project Management:

  • Plan, organize, and direct the completion of multiple tasks, ensuring on-time delivery and within scope.
  • Represent carrier products and Darwin integrations to client teams and clients as necessary.
  • Initiate and manage relationships with Global Benefit Carriers, ensuring smooth processes, documentation, and troubleshooting.

Development and Self-Improvement:

  • Attend all mandatory trainings.
  • Proactively seek growth opportunities.
  • Assist in onboarding and training new team members.

Requirements:

  • Basic SaaS Knowledge - fundamental understanding of what SaaS is and how it differs from traditional software.
  • Basic Data Analysis Skills - familiarity with spreadsheet software and the ability to perform basic data manipulations.
  • Documentation and Diagramming Tools - proficiency in using tools like Microsoft Word, Excel, and PowerPoint for documentation purposes.
  • Attention to Detail - have a keen eye for detail, especially when it comes to documenting requirements and user stories.

Communication:

  • Comfortable using communication and collaboration tools.
  • Demonstrate excellent written and verbal communication skills in English.
  • High interpersonal skills experience level to build and maintain positive relationships with users.

Project Management:

  • Basic Understanding of Software Development Lifecycle (SDLC) - basic understanding of the software development lifecycle.
  • Demonstrate and maintain high-quality standards, ensuring accuracy and precision in every aspect of the role.
  • Exhibit flexibility and creativity in work methods.

Work Ethics:

  • Demonstrate a proven ability to self-start and drive projects and tasks forward.
  • Display determination and adaptability, thriving in a changing, fluid organizational environment.
  • Exhibit self-motivation and produce high-quality work with minimal supervision.

About Darwin:

Darwin is a market-leading and specialized global platform that requires specific training and accreditation for consultants to be proficient in delivering programs and projects. We are fast-paced, ambitious, people-focused and on a journey to innovate and develop products that truly impact people's lives and the market in which we operate.

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