Senior Key Account Manager

Our Promise:

• We support your career growth through continuous learning, coaching, and mentorship programs;

  
  

• We promise you a feedback-driven culture that inspires healthy communication;

  
  

• A friendly, professional, and supportive team is waiting for his new teammate;

  
  

• A bunch of people with common hobbies and interests (sailing, football, running marathons, tennis, music, etc) is ready to welcome you;

  
  

• A community driven by courage and creativity (we have our own beer and our own band that sings about us);

  
  

• We designed benefits that give you the power to create balance in life, on and off work.

  
  

As a Senior Key Account Manager, you will:

Develop business potential in existing accounts:

• Develop a plan based on account management pillars: maintain the relationship, understand the challenges, and take actions needed to generate new opportunities;

  
  

• Take action based on account type, for example, grow the business by doing upsell and cross-sell for medium, large and very large accounts;

  
  

• Collaborate with internal teams to address client needs;

  
  

• Achieve business continuity through service renewals;

  
  

• Conduct business reviews, steering committees, retrospective meetings, and feedback sessions.

  
  

Discover new business opportunities:

• Research potential clients' industry and understand corresponding business models;

  
  

• Understand potential clients' organizational culture and identify relevant decision-makers;

  
  

• Be aware of the potential client's main business challenges and assess its current situation in the market;

  
  

• Proactively reach out to potential clients and leverage your network;

  
  

• Manage both internal and external stakeholders, providing relevant and timely information;

  
  

• Achieve assigned objectives and expectations, adapt to complex situations, and take the necessary steps to identify needs and minimize risks;

  
  

• Qualify the leads found through your personal network, lead generation campaigns, or other methods. Use MEDDICC to decide if a lead is a potential new client.

  
  

• Segregate the leads and group them by relevant categories (such as industry, size, urgency) to personalize your sales approach;

  
  

• Convert leads until the final stage (disqualified, qualified) and turn the qualified leads into opportunities.

  
  

Take responsibility for internal operations:

• Collaborate with internal teams (sales, pre-sales, delivery, marketing, legal, finance) to deliver optimal value to the clients;

  
  

• Report the progress on opportunities in company tools such as Zoho CRM and Mirro and communicate the impact to the business line directors;

  
  

• Ensure project invoicing when acquiring a new client by providing the necessary information to the finance team;

  
  

What about you?

• Business Development, networking, and key account management skills;

  
  

• Highly developed interpersonal, communication, and influencing skills: networking, representational, and negotiation skills;

  
  

• Good understanding of customer behaviors and able to manage objections, proficient at guiding them through the sales process

  
  

• Thorough understanding of the IT Romanian Market;

  
  

• At least 5 years of experience in a company similar to Zitec;

  
  

• Experience with CRM Tools;

  
  

• advanced level of written and verbal English communication skills.

  
  

If you feel this role is for you, let us get to know you better There are 2 steps left:

A get-to-know-you HR Discussion with your recruiter;

A discussion with our Sales Director and our Customer Success Team Lead;

A practical assessment;

A final tale with our Chief Growth Officer

Our recruitment process is designed to foster diversity, equity, and inclusion. We are committed to creating a workplace where everyone feels valued, respected, and empowered to thrive.

Department

Sales

Locations

Bucharest