Taskforce Operations Manager with Mandarin

16 hours ago

Bucharest, Bucureşti, Romania TP Full time 15,000 - 30,000 per year

Are you an experienced operations leader with a passion for driving performance and leading multicultural teams?

Join us as a
Taskforce Operations Manager (Mandarin & English)
in Bucharest, where you'll manage people, processes, and client relationships across a dynamic BPO environment.

What We're Looking For

  • Mandatory: Minimum 12 months of experience as a Team Leader/Supervisor or in BPO Business Management.
  • Preferred: 1–2 years of experience in a call center or customer service environment.
  • Strong leadership and communication skills, with the ability to motivate and guide diverse teams.
  • Excellent organizational and prioritization skills; able to manage multiple projects and deadlines.
  • Analytical mindset with the ability to interpret operational metrics and drive performance improvements.
  • Strong business acumen and understanding of BPO processes and KPIs.
  • A mentor who leads by example and fosters growth and engagement within the team.
  • Proficient in Microsoft Office (Excel & PowerPoint).
  • High ethical standards and respect for data protection and company regulations.
  • Familiarity with multicultural environments and openness to occasional travel.
  • Native Mandarin and Fluent in English (written and spoken).

Why Join Us

  • Work in a global, multicultural BPO environment.
  • Lead a high-performing team and make a measurable impact on business outcomes.
  • Collaborate with forward-thinking leaders who value innovation and continuous improvement.
  • Enjoy professional development opportunities and cross-functional collaboration.

TP is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world's largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.

We have 500,000 interaction experts across nearly 170 countries, speaking 265 languages and dialects to better serve you.

TP Romania is a subsidiary of TP Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 4,200 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecom operators, gaming, tourism and others).

Apply now and become part of an award-winning team at
TP Romania

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