Operations Manager

At our brand-new Shared Business Platform (SBP) in Bucharest, we offer a dynamic environment where career growth is actively supported through internal mobility, globally recognized certifications, and continuous professional development. We value work–life balance, offering flexible work arrangements, and wellbeing initiatives that help you thrive both personally and professionally.

Now, let's explore this exciting opportunity so that you can be part of our mission.

The Operations Manager – SBP will oversee the end-to-end management of shared services operations, including process design, service delivery, quality control, and continuous improvement initiatives. The ideal candidate will be responsible for ensuring the efficient delivery of services across HR, Finance, IT, Procurement, and other support functions, as applicable.

Reporting to the Head of SBP Bucharest, this role will collaborate closely with functional leaders and global stakeholders to implement best-in-class service models and deliver value through operational efficiency and service innovation.

Establish and manage the operational structure, processes, and performance metrics for the Shared Services branch.

• Lead and oversee daily operations across multiple service functions (HR, Finance, IT, etc.).

• Develop and implement service-level agreements (SLAs), key performance indicators (KPIs), and governance frameworks.

• Drive process standardization, automation, and optimization initiatives to enhance service quality and reduce costs.

• Collaborate with functional and business unit leaders to align shared services delivery with organizational needs.

• Lead budgeting, resource planning, and operational reporting for the branch office.

• Build and lead a high-performing team, fostering a culture of accountability, innovation, and customer-centric service.

• Manage risk and compliance across operational areas, ensuring adherence to regulatory and corporate policies.

• Serve as the key point of contact for issue resolution, escalations, and continuous improvement feedback loops.

• Support the change management strategy to drive adoption of shared services practices across the organization.

10+ years of progressive experience in operations management, with at least 5 years in a leadership role within a Shared Services or BPO environment.

• Proven experience in setting up or scaling shared services operations from the ground up.

• Strong background in service delivery management, process optimization, and cross-functional coordination.

• Expertise in Lean, Six Sigma, or other operational excellence methodologies is a strong advantage.

• Exceptional problem-solving, decision-making, and analytical skills.

• Strong leadership and communication skills, with the ability to influence stakeholders at all levels.

• Experience working in a global, matrixed organization is highly desirable.

• Tech-savvy, with experience implementing and managing enterprise tools (ERP, workflow automation, service management systems).

Bachelor's degree in Business Administration, Operations Management, or a related field.

• Master's degree (e.g., MBA) preferred.

• Professional certifications (e.g., PMP, Lean Six Sigma, ITIL) are a strong plus.

As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying "The Art & Science of Risk," SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.

Working at SCOR means engaging with some of the best minds in the industry – actuaries, data scientists, underwriters, risk modelers, engineers, and many others – as we work together to find solutions to pressing challenges facing societies.

As an international company, our common culture is defined by "The SCOR Way." Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.

SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.