Taskforce Operations Manager MANDARIN SPEAKER

We're Hiring: Taskforce Operations Manager (Mandarin Speaker) | Bucharest

Are you an experienced operations leader with a passion for driving performance and leading multicultural teams?

Join us as a
Taskforce Operations Manager
in
Bucharest
, where you'll manage people, processes, and client relationships across a dynamic BPO environment.

Location:
Bucharest

Language Requirement:
Mandarin & English (Business proficiency)

Apply with your English CV:
ana-

What You'll Do

As our
Taskforce Operations Manager
, you will:

• Serve as the
  main point of contact
  for all operations-related client inquiries.
• Collaborate with internal stakeholders including
  SDM, T&Q/L&D, HR, IT, Sales, Admin/Facility, Marketing, Legal/Compliance, and Finance
  .
• Provide
  SDM backup support
  when required.
• Lead, coach, and empower a team of
  Team Leaders
  through weekly meetings, feedback sessions, and structured action plans.
• Collect, analyze, and interpret performance data to identify trends and drive improvement initiatives.
• Work alongside
  WFM and SDM
  to plan and optimize workforce coverage.
• Identify scheduling gaps and test new solutions to ensure alignment with business needs.
• Reallocate resources between cross-trained products based on client priorities.
• Participate in
  client meetings
  and co-present
  Business Reviews (Weekly, Monthly, Quarterly)
  .
• Design and manage
  Incentive Programs
  in collaboration with SDM and TQC.
• Ensure strict compliance with
  Data Security and Protection Standards
  .

What We're Looking For

• Mandatory:
  Minimum 12 months of experience as a
  Team Leader/Supervisor
  or in
  BPO Business Management
  .
• Preferred:
  1–2 years of experience in a
  call center or customer service environment
  .
• Strong leadership and communication skills, with the ability to motivate and guide diverse teams.
• Excellent organizational and prioritization skills; able to manage multiple projects and deadlines.
• Analytical mindset with the ability to interpret operational metrics and drive performance improvements.
• Strong business acumen and understanding of BPO processes and KPIs.
• A mentor who leads by example and fosters growth and engagement within the team.
• Proficient in
  Microsoft Office (Excel & PowerPoint)
  .
• High ethical standards and respect for data protection and company regulations.
• Familiarity with multicultural environments and openness to occasional travel.
• Fluent in Mandarin and English
  (written and spoken).

Why Join Us

• Work in a global, multicultural BPO environment.
• Lead a high-performing team and make a measurable impact on business outcomes.
• Collaborate with forward-thinking leaders who value innovation and continuous improvement.
• Enjoy professional development opportunities and cross-functional collaboration.

Company Description

TP
is 
the global leader in outsourced omnichannel customer experience management
, and serves as a strategic 
partner to the world's largest companies
 in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.

We have 
420,000 interaction experts
 across nearly 170 countries, speaking 265 languages and dialects to better serve you.

Tp Romania
 is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, 
starting its activity in 2004
. We operate now with 
more than 1,200 employees
 providing 
quality services to first-line players
 both on the local market and on the international market (banks, insurance companies, telecomm operators, gaming, tourism and others).