Operations Manager

4 days ago

Bucharest, Bucureşti, Romania Veo Worldwide Services Full time €30,000 - €60,000 per year
We're Hiring: Operations Manager

Location: Bucharest, Romania
Schedule: Monday–Friday, 09:30–18:00
Contract type: Full-time, permanent (we're open to B2B collaboration as well)
Reports to: Global IT Group Director

Your Mission

The Operations Manager is responsible for overseeing the Local Support function and Store/HLM Maintenance activities, managing a team of approximately 30–40 support specialists. The role ensures efficient daily operations, compliance with internal processes, and high-quality service delivery to internal stakeholders and partner stores. This position requires strong leadership, process optimization capabilities, and excellent communication skills to drive performance, consistency, and continuous improvement.

Key Responsibilities

Team Leadership & Performance Management

  • Lead, mentor, and develop a support team of 30–40 employees, including shift leads and coordinators

  • Set individual and team goals, ensuring clarity of expectations and performance accountability

  • Conduct regular 1:1 discussions, performance evaluations, and support professional development

  • Foster a positive, collaborative, and high-performance team culture

Operational Management

  • Oversee daily Local Support activities, ensuring efficient handling of tasks, requests, and problem resolution

  • Coordinate store and HLM (High-Level Maintenance) maintenance operations, ensuring timely interventions and preventive maintenance scheduling

  • Ensure effective communication with internal departments (Procurement, Logistics, Warehouse, Projects, etc.) to support operational continuity

Process Compliance & Improvement

  • Monitor adherence to operational policies, SLAs, and internal procedures

  • Identify process inefficiencies and propose/implement improvements to optimize performance

  • Ensure accurate and timely reporting of operational KPIs and activity dashboards

Stakeholder & Vendor Management

  • Act as the primary point of contact for store partners regarding local support and maintenance needs

  • Work with external service providers (maintenance contractors, technical support teams, etc.) to ensure quality and cost-effective services

  • Support escalation handling and problem-solving for complex operational issues

Required Qualifications

Experience & Skills

  • 5+ years of experience in operations management, customer support leadership, logistics coordination, or a similar role

  • Proven experience leading medium to large teams (25+ employees)

  • Strong planning, organizational, and problem-solving skills

  • Good understanding of operational workflows and maintenance processes

  • Ability to communicate clearly and professionally, both verbally and in writing

  • Comfort working with KPIs, reporting tools, and operational dashboards

Languages

  • Fluent English (required)

  • French - medium level or openness to learn

Personality & Leadership Traits

  • Empathetic and supportive, while maintaining accountability and performance standards

  • Hands-on and solution-focused mindset

  • Calm under pressure, able to manage complexity and quick changes

  • Team-oriented with strong relationship-building abilities

What We Offer

  • A dynamic work environment with opportunities for professional growth.

  • Direct impact on operational efficiency and team development.

  • Collaborative culture focused on continuous improvement and respect.

  • Competitive salary and benefits package.

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