Customer Care Representative

2 weeks ago

Bucharest, Bucureşti, Romania Boston Scientific Full time €30,000 - €50,000 per year
About the role:Your responsibilities include:
  • Manage Order-to-Cash for local hospitals (private and public); Process orders and follow up shipments to deliver required products in time
  • Ensure all orders and deliveries meet customer requirements regarding documentation, packaging.
  • Be the 1st point of contact for our customers, providing them with exceptional service and resolving their inquiries in a professional and efficient manner
  • Build strong relationships with customers and internal partners, like the commercial, operations, planning and finance team. Support regional sales force and Business Unit Managers.
  • Act as spider in the web, taking necessary action in close collaboration with different departments to secure smooth order processing and provide excellent customer service.
  • Contribute to continuously improving the service to customers and driving customer satisfaction.
  • Address specific customer requests and enquiries and liaise with internal stakeholders as needed.
  • Communicate effectively with external customers and internal stakeholders to keep them informed of status of the process and orders.
  • Maintain a correct and updated administration.
  • Act as a team member in support of department objectives.
  • Process Product complaints and Service Incidents.
  • Ensure compliance to the applicable procedures, local legislation.
What we are looking for:Must Have:
  • Education level: Bachelor Degree
  • Customer Centric mindset
  • Good interpersonal and communication skills
  • Multiyear experience in the area of Customer Service and Order-to-Cash process
  • Experience with SAP
  • Fluent in English
Nice to have:
  • Experience in export services and logistics
  • Experience with Cloud
  • Experience in MedTech industry
What we can offer to you:
  • Working in an international environment
  • Company with a purposeful mission
  • Attractive benefits package
  • A team-oriented company culture
  • Excellent training/development programs

Boston Scientific

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