Customer Success Representative

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world's biggest brands. The future of data resilience is here - go fearlessly forward with us.

Customer Success Representative (Inside Accounts)
The
Customer Success Representative (Inside Accounts)
is responsible for the timely renewal of customer maintenance contracts in the assigned territory/segment, focusing on high-volume, fast-paced renewals. This includes preparing and delivering quotes directly to customers and/or their assigned partners. The Customer Success Representative ensures customer retention and satisfaction, with customer success being the top priority. In addition, the role involves reactivating lapsed accounts, driving incremental revenue through upsell and cross-sell opportunities, and maintaining excellent operational discipline.

This position is focused on high-velocity execution, revenue protection, and overachieving renewal quotas.

Your Tasks Will Include

• Effectively manage the volume of contract renewals in the assigned territory to protect and grow Veeam maintenance revenue.
• Ensure customer success by going above and beyond to maximize customer retention and satisfaction.
• Proactively monitor the pipeline of expiring agreements (typically starting 4+ months before expiration) and take timely actions to secure contract continuation.
• Contact customers with expired maintenance to drive reinstatement opportunities (including cold calling).
• Provide accurate and timely proposals and quotes in line with customer and/or partner agreements.
• Collaborate with internal stakeholders (Deal Desk, Sales, Operations) for special pricing requests, non-standard quotes or contractual terms.
• Handle customer and partner inquiries related to quotes, pricing, co-terming, up-selling, and reinstatement of maintenance contracts.
• Support license transfer requests and guide customers/partners in using the proper support/ticketing channels.
• Maintain high standards of Salesforce (SFDC) hygiene by accurately recording all activities and interactions.
• Prioritize daily and weekly activities to achieve SLA, KPI, and quota objectives.
• Focus on customer retention, renewal rate, and high-velocity selling to maximize revenue generation across the assigned customer base.

What We Expect From You

• Bachelor's Degree required (a combination of education and experience will be considered).
• Advanced English and French.
• Previous experience in product or services sales, renewals, customer success, or support, preferably in the software/IT industry.
• Superb customer service skills with excellent verbal and written communication abilities.
• Strong organizational and multitasking skills with a proven ability to meet deadlines and quotas.
• High-energy, motivated self-starter, comfortable with high volumes of outbound calls and email communication.
• Strong collaboration skills and ability to influence customers, partners, and internal stakeholders.
• Experience with or other CRM systems is highly desirable.
• Analytical mindset with experience in compiling, querying, and reporting data.
• Basic knowledge of the virtualization and data management industry is a plus.

We Offer

• Private medical insurance for you, one adult dependent, and your children
• Meal tickets
• Private pension plan
• Life insurance
• Vision reimbursement
• Annual leave and additional vacation days based on tenure
• Cafeteria Benefit Plan – flexible benefits tailored to your needs
• Veeam Care Days – additional 24 hours for volunteering activities
• Professional training and education, including courses, workshops, internal meetups, and unlimited access to online learning platforms (Percipio, Athena, Linkedin), plus mentoring through our MentorLab program

Veeam Software is an equal opportunity employer
and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.