
Customer Care Assistant
1 week ago
We are seeking an experienced part time Customer Care Assistant to monitor our client tickets daily and assist with finalizing the backlog of tickets.
Key Responsibilities
- Monitor incoming customer tickets via email or ZEP daily
- Customer tickets have to be created in ZEP and adjusted according to our specifications
- Assign the ticket to the respective product owner.
- Ticket receipts and assignments are reviewed and processed three times per day: morning, noon, and late afternoon.
- Ticket monitoring: Checking the various ticket statuses and creating reports
- Process improvements: The employee can proactively improve the ticket handling process after consultation with the line manager
Qualification:
- Bachelors degree
- 3 + years experience in a customer care/virtual assistant environment
- ractical experience with a Client ticketing system e.g. Zep
- Good command of English Language
- Proactive communicator
- Ability to work independently
Soft Skills:
- Strong interpersonal and communication skills.
- Reliable, organized, and accountable
- Able to motivate and push the team members to react to their tickets
Note:
This Project will commence under a 3-month contract with possibility of extension.
Job Types: Part-time, Contract
Contract length: 3 months
Pay: 35.00RON RON per hour
Expected hours: 3 – 4 per week
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