Customer Care Assistant

1 week ago

Bucharest, Bucureşti, Romania PST Full time 8,400 - 14,400 per year

We are seeking an experienced part time Customer Care Assistant to monitor our client tickets daily and assist with finalizing the backlog of tickets.

Key Responsibilities

  • Monitor incoming customer tickets via email or ZEP daily
  • Customer tickets have to be created in ZEP and adjusted according to our specifications
  • Assign the ticket to the respective product owner.
  • Ticket receipts and assignments are reviewed and processed three times per day: morning, noon, and late afternoon.
  • Ticket monitoring: Checking the various ticket statuses and creating reports
  • Process improvements: The employee can proactively improve the ticket handling process after consultation with the line manager

Qualification:

  • Bachelors degree
  • 3 + years experience in a customer care/virtual assistant environment
  • ractical experience with a Client ticketing system e.g. Zep
  • Good command of English Language
  • Proactive communicator
  • Ability to work independently

Soft Skills:

  • Strong interpersonal and communication skills.
  • Reliable, organized, and accountable
  • Able to motivate and push the team members to react to their tickets

Note:

This Project will commence under a 3-month contract with possibility of extension.

Job Types: Part-time, Contract

Contract length: 3 months

Pay: 35.00RON RON per hour

Expected hours: 3 – 4 per week

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