Customer Care Assistant

1 week ago


Bucharest, Bucureşti, Romania PST Full time 8,400 - 14,400 per year

We are seeking an experienced part time Customer Care Assistant to monitor our client tickets daily and assist with finalizing the backlog of tickets.

Key Responsibilities

  • Monitor incoming customer tickets via email or ZEP daily
  • Customer tickets have to be created in ZEP and adjusted according to our specifications
  • Assign the ticket to the respective product owner.
  • Ticket receipts and assignments are reviewed and processed three times per day: morning, noon, and late afternoon.
  • Ticket monitoring: Checking the various ticket statuses and creating reports
  • Process improvements: The employee can proactively improve the ticket handling process after consultation with the line manager

Qualification:

  • Bachelors degree
  • 3 + years experience in a customer care/virtual assistant environment
  • ractical experience with a Client ticketing system e.g. Zep
  • Good command of English Language
  • Proactive communicator
  • Ability to work independently

Soft Skills:

  • Strong interpersonal and communication skills.
  • Reliable, organized, and accountable
  • Able to motivate and push the team members to react to their tickets

Note:

This Project will commence under a 3-month contract with possibility of extension.

Job Types: Part-time, Contract

Contract length: 3 months

Pay: 35.00RON RON per hour

Expected hours: 3 – 4 per week


  • Customer Care Agent

    1 week ago


    Bucharest, Bucureşti, Romania AZGROUPPROD Full time €5,000 - €15,000 per year

    Customer Care Agent – Roadside Assistance (Dutch-speaking)Why this role exists Be the calm, professional voice motorists rely on in critical moments. You will triage emergency calls, coordinate support with our partners, and follow through to successful case closure. Your work directly impacts customer safety, satisfaction, and Allianz Partners' service...

  • Customer Care Agent

    7 days ago


    Bucharest, Bucureşti, Romania myGwork - LGBTQ+ Business Community Full time €15,000 - €30,000 per year

    This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Customer Care Agent - Roadside Assistance (Dutch-speaking)Why this role existsBe the calm, professional voice motorists rely on in critical moments. You will triage...

  • Customer Care

    3 days ago


    Bucharest, Bucureşti, Romania North Search Full time 15,000 - 30,000 per year

    Nort Search is a global talent consultancy that helps different clients to join the best talent. On this occasion, our client is a leading international organization within the life sciences and healthcare sector, currently expanding its operations and strengthening its commercial presence in Eastern Europe. We are seeking a Customer Care & Order...


  • Bucharest, Bucureşti, Romania SonicWall Full time 20,000 - 25,000 per year

    SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall...


  • Bucharest, Bucureşti, Romania AZGROUPPROD Full time €20,000 - €25,000 per year

    Are you ready to be the voice of calm in stressful situations?Do you have excellent German skills ?Join our RSA team at Allianz Partners, where you'll help customers facing emergency roadside situations like car breakdowns, accidents, or wrong fuel mishaps. Whether it's a flat tire or a car that won't start, your role will be to ensure help is on the...


  • Bucharest, Bucureşti, Romania Suvoda Full time 70,000 - 120,000 per year

    We're looking for a Jr. Customer Care Specialist to join our team If you have an interest in technology, an analytical mindset and are motivated by processes and details, then this may be the job for you. Read more about the position below, and consider applying if the description sounds like youSuvoda is a global clinical trial technology company shaping...


  • Bucharest, Bucureşti, Romania Suvoda Full time 20,000 - 25,000 per year

    Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such as oncology, central nervous system, and...


  • Bucharest, Bucureşti, Romania Ayvens Full time 15,000 - 25,000 per year

    At Ayvens, progress starts with you.Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Customer & Driver Services Team is looking for a new colleague as Customer Care Specialist , having permanent contract and the role description detailed below:Main responsibilities are :Answering...


  • Bucharest, Bucureşti, Romania Allianz Partners Full time €17,500 - €25,000 per year

    Sind Sie bereit, in Zeiten der Not eine beruhigende Stimme zu sein?Werden Sie Teil unseres Roadside Assistance (RSA) Teams bei Allianz Partners und leisten Sie einen wertvollen Beitrag, indem Sie in herausfordernden Situationen ruhige und effektive Unter-stützung bieten. Verfügen Sie über hervorragenden Deutschkenntnisse?In dieser verantwortungsvollen...

  • Customer Care Expert

    2 weeks ago


    Bucharest, Bucureşti, Romania tbi bank Full time 30,000 - 40,000 per year

    Who we are:Do you want to join a well-established bank with a start-up culture? No, we're not jokingWe, attbi, have been one the most profitable banks for years and we are growing at a fast pace. We're a bank with a long history of success that operates as a start-up and we're always on the lookout for new opportunities to grow our business. How do we do...