Customer Care Representative with French

2 weeks ago

Bucharest, Bucureşti, Romania Wipro Full time €20,000 - €30,000 per year

WIPRO, our multinational Tech and Outsourcing company is looking for ambitious talent that will join our engaging team for a Customer Care Role. You will work for one of our clients, a global pharmaceutical and medical device provider, helping its customers gain support and understanding by also ensuring qualitative results in their activity.

Key responsibilities include:

  • Process complaints according to client's regulations and policies.
  • Understand customer complaint, document information, and ask pertinent questions to collect relevant information.
  • Communicate with complainants and product surveillance team responsible for complaints processing.
  • Acting as a first point of contact for customer service.
  • Registering written or verbal requests received from end users and / or claims as per the procedures and agreed deadlines.
  • Answering technical questions related to medical equipment.
  • Processing specific reports regarding the day-to-day activity.
  • Actively participating in process improvement initiatives.

What makes you special:

  • Fluency in
    French and English
    .
  • Bachelor's Degree or Master's Degree.
  • At least 6 months of experience in Customer Care/ Support Service/Translations/Technical Assistance/BPO activity.
  • Medical Background or Experience on Medical/ Pharmaceutical Projects is a plus.
  • Good communication skills (both written and verbal).
  • Computer literacy (MS Office, Internet, ticketing systems).
  • Customer service-oriented approach.
  • Effective at problem solving (troubleshooting skills).
  • Ability to prioritize important tasks.
  • Good skills of analysis and interpretation of datasets.

What's in it for me?

  • Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment.
  • Great career opportunity with a leading international outsourcing company.
  • Opportunity of personal development in a multinational working environment.
  • Competitive salary with attractive set of social benefits available through a flexible benefits package that can be customized depending on each employees' needs.
  • Relocation assistance to help you settle in.

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