Player Operations Manager

About Patrianna
At Patrianna, we're the operational engine powering some of the world's most innovative social gaming brands. Based in Gibraltar with a global reach, we enable high-growth gaming companies to focus on what they do best—creating amazing player experiences—while we handle the complex operational backbone that makes it all possible.

Our Culture:
"High Pace, High Growth, Real Impact"
We believe in continuous learning by doing—every challenge is an opportunity to grow your skills and push boundaries. Our ego-free collaboration means open communication, flat hierarchy, and genuine respect for every voice. You'll take ownership of meaningful projects while being supported by a team that values solutions over problems. Most importantly, your work has real purpose—you'll see direct impact on millions of players worldwide, with the flexibility and rewards that recognize your contributions.

The Role
Shape the future of
risk and payments operations
across our partner network, directly impacting player experiences and driving operational excellence at scale.

What You'll Be Doing

• Lead and inspire risk and payments teams across Patrianna's partner network, working closely with Product and Management teams to deliver on ambitious growth targets
• Own the complete operational flow for payment processing and risk controls, ensuring consistency, speed, and accuracy in every transaction
• Transform data into action by monitoring KPIs, identifying trends, and implementing improvements that exceed operational benchmarks
• Master AMOE processes across all partners, ensuring seamless crediting that meets both compliance and business needs
• Bridge departments by collaborating with Risk, Customer Support, and Product teams to create frictionless player journeys
• Drive innovation through detailed analysis, smart reporting, and process improvements that make a measurable difference
• Manage, coach, and develop high-performing teams, fostering accountability, engagement, and professional growth while ensuring clear performance standards are met

What Makes You Perfect For This Role

• Proven leadership experience managing and scaling operational teams, ideally across risk, payments, or other high-transaction environments
• Demonstrated ability to coach, mentor, and develop team members—fostering accountability, performance, and continuous learning
• Operational leadership experience in payments, fintech, gaming, or similar industries where accuracy and speed matter
• Analytical mindset with proven ability to turn complex data into clear insights and actionable improvements
• Collaborative spirit with experience bringing together diverse teams to achieve shared goals
• Problem-solving drive with a track record of identifying bottlenecks and implementing solutions that stick
• Industry awareness of social gaming trends, payment regulations, and emerging technologies
• Results orientation with experience in performance management and continuous improvement initiatives

Why you'll love working here
Growth & Learning
: You'll constantly expand your skills in a fast-evolving industry, with access to cutting-edge tools and mentorship from industry experts.

Ego-Free Environment
: Share ideas freely, learn from mistakes without judgment, and collaborate with genuinely supportive colleagues who celebrate your wins.

Real Ownership
: Take the lead on high-impact projects, see your solutions implemented, and build leadership skills that advance your career.

Meaningful Impact
: Every optimization you make improves experiences for millions of players—work that matters beyond just hitting targets.

Flexibility & Recognition
: Enjoy hybrid working options, competitive rewards, and the autonomy to work in ways that suit your style while delivering exceptional results.

Equal Opportunities
Your talent is what matters here. We welcome everyone—regardless of background, identity, experience level, or career path. Different perspectives make us stronger, and we're committed to creating an environment where you can do your best work and grow alongside us.