Senior Player Operations Manager

6 days ago

Bucharest, Bucureşti, Romania Patrianna Full time €60,000 - €120,000 per year

About Patrianna
Patrianna is a fast-scaling product development company headquartered in Gibraltar, with a dynamic, global team powering our growth. We operate at the intersection of technology and entertainment, building innovative solutions that shape the future of social gaming and deliver outstanding experiences to millions of players worldwide.We're driven by speed, ambition, and bold ideas. At our core, we're product creators and problem-solvers who thrive in a high-performance environment. We're looking for exceptional talent—smart, adaptable, and motivated individuals eager to make an impact, scale business functions at pace, and continuously improve.

The role
The Senior Player Operations Manager is responsible for shaping and driving the vision of all Player Operations areas. This role proactively participates in the creation, implementation, and optimisation of the roadmap planning for the Player Operations Department. This role will be focused on reviewing, questioning, and optimising new and existing KPIs and their implementation, making sure that the teams are moving in the right direction.

What you'll do:
Strategic Drive and Vision
Accountable for defining, optimising, and driving the strategy and vision for all Player Operations areas, including Customer Verification, Risk Assessment, and Payments Management, providing insights and recommendations on player experience, operational efficiency, and organisational priorities based on business goals and partner requirements for the teams.

KPI Review & Performance Improvement
Develop and refine KPIs that effectively measure the performance and impact of Player Operations. This includes continuous monitoring and evaluation of performance data, proposing insights on new KPIs, or ensuring that existing ones are adjusted to maintain relevance and effectiveness across all teams.

Team Coordination
Own the end-to-end smooth operation of Player Operations teams across all partners. Oversee the correct implementation of all Player Operations processes, ensuring scalability, efficiency, and quality, and eliminating any operational bottlenecks or inefficiencies. Share recommend improvements to Player Operations processes across Patrianna partners.

Cross-Department Collaboration
Collaborate with other cross-functional departments within Patrianna to drive the creation, implementation, and optimisation of the Player Operations roadmap, ensuring clear alignment between strategic objectives, operational priorities, and resource allocation, as well as proactively addressing risks or deviations from the plan.

Reporting & Data Analysis
Create, analyse, optimise, and manage comprehensive reports for the Player Operations teams. Collaborate with the BI team to ensure data accuracy and meaningful interpretation of the insights. Utilise data insights to inform strategic decisions and operational enhancements throughout Patrianna's Risk Management and Payment Operations ecosystem.

Industry Knowledge & Guidance
Lead the Player Operations department in maintaining the highest standards of operational integrity and player trust. Maintain up-to-date knowledge of social gaming industry trends and regulations to ensure compliance and competitive advantage.

AMOE Process Oversight
Oversee all AMOE (Alternative Method of Entry) activities across Patrianna partners, ensuring the AMOE crediting process is conducted accurately, timely, and aligns with business requirements.

  • Player Operations Manager

    2 weeks ago

    Bucharest, Bucureşti, Romania Patrianna Full time €90,000 - €120,000 per year

    About PatriannaAt Patrianna, we're the operational engine powering some of the world's most innovative social gaming brands. Based in Gibraltar with a global reach, we enable high-growth gaming companies to focus on what they do best—creating amazing player experiences—while we handle the complex operational backbone that makes it all possible.Our...

  • player safety agent

    2 weeks ago

    Bucharest, Bucureşti, Romania GAMING1 Full time 15,000 - 30,000 per year

    THE SCOPEWith 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained growth,...

  • Senior Surveillance Operator

    6 days ago

    Bucharest, Bucureşti, Romania Arrise Full time €40,000 - €80,000 per year

    Description Position at ARRISE Securing Every Moment, Protecting Every Game   Role Description:   As part of our continued growth, we are expanding our Surveillance department and seeking a skilled and dedicated Senior Surveillance Operator to join the team. This role is crucial in maintaining the security and integrity of our Live Casino...

  • Senior Surveillance Operator

    6 days ago

    Bucharest, Bucureşti, Romania ARRISE Full time €40,000 - €80,000 per year

    Securing Every Moment, Protecting Every GameRole Description:As part of our continued growth, we are expanding our Surveillance department and seeking askilled and dedicated Senior Surveillance Operator to join the team.This role is crucial in maintaining the security and integrity of our Live Casino operations.The ideal candidate will bring strong...

  • Senior Trade Operation

    6 days ago

    Bucharest, Bucureşti, Romania Quadra Commodities Full time €40,000 - €80,000 per year

    Are you an Operations & Logistics Manager seeking a challenging and exciting role, in a dynamic and successful multinational trading business?We are currently looking for a Senior Trade Operation /Logistics Manager based in Bucharest Romania.Quadra Commodities International is a grain, oilseeds, vegetable oil, ocean freight trading and trade finance company....

  • Senior Business Manager

    1 week ago

    Bucharest, Bucureşti, Romania EXT Full time €80,000 - €120,000 per year

    Company & CultureEXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform provides seamless access to a diverse range of financial instruments, including stocks, ETFs, bonds, futures, and options,...

  • Senior Manager, People Operations

    1 week ago

    Bucharest, Bucureşti, Romania The Brief Full time 40,000 - 80,000 per year

    About The BriefThe Brief is the AI agency for modern marketers, our platform powers the entire campaign lifecycle, helping teams create on-brand assets, launch across channels, analyze performance and apply learnings to start again, smarter. Trusted by leading global brands, The Brief removes friction and transforms how marketers move from insight to...

  • Operations Manager

    6 days ago

    Bucharest, Bucureşti, Romania SCOR Full time €30,000 - €60,000 per year

    Description At our brand-new Shared Business Platform (SBP) in Bucharest, we offer a dynamic environment where career growth is actively supported through internal mobility, globally recognized certifications, and continuous professional development. We value work–life balance, offering flexible work arrangements, and wellbeing initiatives that help you...

  • Senior Key Account Manager

    6 days ago

    Bucharest, Bucureşti, Romania main Full time 30,000 - 60,000 per year

    M SAN GRUPA was founded in 1995. We are particularly proud of our own brands within consumer electronics category: VIVAX, MSGW, and MS, and through joint efforts we strive to develop our products with expanding our products range and new markets presence.  Our products are present within consumer electronics categories TV's, white goods, small home...

  • HR Operations Manager, EMEA

    2 weeks ago

    Bucharest, Bucureşti, Romania Sophos Full time €40,000 - €80,000 per year

    About UsSophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed...