Manager, Billing Operations

OPENTEXT - THE INFORMATION COMPANY

Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

OVERVIEW:

The Billing Operations Manager leads billing delivery excellence with their team and supports their leaders by implementing on our Billing strategy. He/She brings their excellent customer service and business partner skills, leadership capabilities and business acumen to support order to cash efficacy. Integrations are a way of life at OpenText, so you lead change in your everyday approach with your team, peers and other key stakeholders in delivering on the Billing mandate.

WHAT YOU WILL DO:

• Lead a team of Billing Coordinators and Representatives to deliver on Billing targets, effectively partnering on billing issues to support cash collection targets and bringing your team along to implement on the Order to Cash strategy;
• Responsible to provide inputs to your leader on workforce planning to continuously assess and recommend plans for right skills in right place at right time for your team;
• Responsible to assist leader in identifying process improvements to align to process automation goals;
• Lead change with your peers and others as we evolve with acquisitions;
• Accountable to ensure Standard Operating Procedures (SOPS) are aligned across the regions where applicable to support continued process automation;
• Accountable to ensure your team is engaged and properly trained to ensure we protect OpenText's brand on legal and financial policies, and other internal controls;
• Deliver on other priorities as assigned to execute on the Billing Mandate.

WHAT YOU'LL BRING:Education:

• University/college education in relevant discipline (Finance or Accounting preferred)

Skills and Experience:

• Minimum 5 years' experience leading teams; Global experience in the software services, or high- tech industry preferred
• Demonstrated HR acumen to effectively on board and support team through all aspects of the team member lifecycle (effective hiring, developing, training, performance managing, rewards, career growth, off boarding)
• Excellent customer service and business partner skills and experience;
• Excellent communication skills, both written and verbal to inspire the billing excellence story
• Exceptional organizational skills, with an ability to balance multiple priorities in a fast-paced environment, including month end, quarter end and year end delivery
• Self-starter with a continuous improvement mindset
• Excellent team player, knowing your best is when you collaborate and engage to find solutions to problems
• Business focus, initiative and proven experience implementing process improvements
• Demonstrated change leadership capabilities, with the ability to instill resilience in an ever-changing environment
• An understanding of revenue recognition principles in the software industry is an asset
• Working knowledge of the opportunity to cash business process
• Audit experience or experience improving internal controls within a Sarbanes Oxley framework
• Strong computer literacy; working knowledge of SAP, Salesforce and Changepoint an asset
• Ability to analyze data and make recommendations to improve on billing delivery

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.