player safety agent

5 days ago

Bucharest, Bucureşti, Romania GAMING1 Full time 15,000 - 30,000 per year

THE SCOPE

With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained growth, Gaming1 is looking for a Safety Player Agent to join its 777 team in Romania.

As a Player Safety Agent, you will guarantee the financial integrity of client casinos and players using the Gaming1 platform, as well as to ensure the supervision and care of low to medium risk players in accordance with the monitoring protocol established by the line manager.

YOUR ROLE

  • Handling the operational tasks of the Risk & Finance process up to a certain level of risk.
  • Contributing to the smooth running of the operational teams
  • Analysis and management of low-risk gamblers
  • Monitoring the internal detection tool (ROBIN)

YOUR PROFILE

  • Bachelor's or master's degree or experience in online gaming, e-commerce, online payment or banking.
  • Good knowledge of French, English and Dutch
  • Expertise in customer support.
  • Expertise in written and verbal communication.
  • Knowledge of laws and regulations on protecting players from the risks of addiction (Responsible Gaming) is a plus.
  • General knowledge of anti-money laundering laws and regulations.
  • General knowledge of local and international online gaming regulations
  • General knowledge of personal data protection obligations (GDPR).
  • Basic knowledge of information security concepts (ISMS).
  • Good command of IT tools
  • Analytical skills
  • Discipline and organisational skills
  • Ability to change
  • Diplomacy and empathy
  • Ability to work independently or collaboratively
  • Writing and communication skills

WHAT WE OFFER

As well as having a unique experience - centered around our values of pleasure, team spirit, performance, boldness and integrity - alongside 1,559 employees around the world, we offer:

  • the opportunity to contribute to the international development of a family company
  • the chance to take part in a human and entrepreneurial adventure within a solid group
  • a friendly work environment that is adapted to reaching optimal performance
  • leadership by talents, values, trust and autonomy
  • the opportunity to progress and specialize with our internal mobility system
  • a competitive salary package linked to the Romanian market
  • the possibility to work remotely (maximum 3 days/week) and to be at least 2 days/week in the offices in Bucharest (AFI Park)

THE INTERVIEW PROCESS

Gaming1's news

The Gaming1 Belgian hub moved to the heart of the Ardent City in 2021. Immerse yourself in our new offices.

We are certified Top Employers 2025 We are the first game of chance company (casino, sports betting and poker) to receive this certification, among some 80 companies certified in our country, and including only 15% in Wallonia.

The health of our employees is our priority, we offer 50% remote working, as well as health and safety measures. Various activities are organized throughout the year, such as giving blood in the building's courtyard, teambuilding days and the #loveyourhealth program which gives employees the opportunity to take part in various sporting activities.

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