Retention Marketing Manager

3 days ago

ClujNapoca Metropolitan Area, Romania Humankind Global Recruitment Full time €20,000 - €40,000 per year

Marketing Manager – Retention & Loyalty

Cluj-Napoca (Hybrid)

This is a retention and loyalty focused marketing opportunity to partner with global brands, where you'll craft cutting-edge digital and Web3 experiences that redefine customer expectations. From strategy and engineering to customer care, this business delivers integrated solutions that drive engagement, loyalty, and growth.

They need a Marketing Manager to join their Retention & Loyalty team — someone who combines strategic vision with data-driven insight to optimise customer journeys, build loyalty programs, and increase long-term profitability.

What You'll Do...

  • Lead and execute marketing strategies that drive customer retention and loyalty.

  • Develop and manage loyalty and rewards programs to enhance engagement and retention.

  • Collaborate cross-functionally to design and deliver personalised customer experiences.

  • Oversee campaign performance — managing budgets, analysing results, and sharing insights.

  • Champion customer journey optimisation through data, testing, and continuous improvement.

  • Guide and mentor team members while coordinating projects across departments.

What You'll Bring...

  • 3–5 years experience in digital marketing, focused on retention, loyalty and lifecycle marketing.

  • Proven success with customer journey optimisation, A/B testing, automation tools, and analytics.

  • Hands-on experience managing loyalty and/or rewards programs.

  • Strong data interpretation and presentation skills.

  • Excellent project management, communication, and stakeholder engagement abilities.

  • A passion for innovation, teamwork, and results.

What's In It For You...

  • 25 days annual leave, meal tickets, pension

  • Full health & dental coverage for you and your dependents.

  • Learning & development programs tailored to your growth.

  • Travel & wellness allowance and 7Card subscription.

  • A culture built on trust, collaboration, and flexibility, where you can do your best work and have fun doing it.

Ready To Apply?

Want to help shape the next generation of digital customer experiences? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.

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