International Key Account Officer

3 days ago

Bucharest, Bucureşti, Romania Sameday Romania Full time 30,000 - 60,000 per year

At Sameday, we believe that understanding customer needs and delivering the best shipping experience are the key drivers of our brand's success.

Would you like to contribute to our ongoing achievements, help us improve daily, and experience the satisfaction of knowing that your efforts are why clients choose to work with Sameday?

If your answer is yes, then join the new Sameday Team and become part of the most ambitious project in the Romanian transportation and shipping industry.

You will assist the Account Director by supporting relationship-building efforts, maintaining client connections, and contributing to various key activities that ensure the department's success.

We'd love it if you had:

  • Strong communication skills;
  • Ability to analyze data;
  • Customer-focused mindset with problem-solving abilities;
  • Self-motivated, results driven and autonomous;
  • Fluent in Chinese (mandatory)
  • Fluent in English (mandatory);
  • Computer proficiency in Microsoft Office.

You need to successfully:

  • Be the trusted partner for our international partners, ensuring smooth delivery operations and long-term client satisfaction.
  • Monitor shipments proactively, provide performance reports, and solve delivery challenges before they impact customers
  • Handle billing-related topics with accuracy and transparency, resolving disputes and ensuring a smooth invoicing process.
  • Provide insights, reports, and solutions that help clients grow and stay ahead in their markets.
  • Collaborate across teams to streamline processes and deliver customer-first innovations.
  • Represent our company with professionalism and care, turning every client interaction into a positive experience.

What comes with the job?

  • Private medical subscription with a choice among three top clinics;
  • Learning opportunities through digital platforms, internal workshops, and a Bookster subscription;
  • Access to the Hilio platform for well-being and personal support;
  • Hybrid work schedule;
  • Birthday voucher, 15% discount at Lensa, and in-office massage sessions;
  • Free specialty coffee from our cozy in-house café,

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