Sales Support Specialist

The
Sales Support Specialist
plays a critical role in supporting the sales and post-sales process by collaborating with Account Managers, various internal departments, and clients to ensure a smooth and efficient sales cycle. This position involves preparing documentation, managing opportunities, handling small-value deals, updating CRM systems, and coordinating logistics to enhance customer satisfaction and operational excellence.

Key Responsibilities:

A. Sales and Post-Sales Documentation Support (in collaboration with AM where applicable):

Opportunity Management:

• Prepares financial offers, including detailed equipment breakdowns, up to the uplift determination and final pricing stage for accounts not assigned to an AM.
• Offers are based on supplier quotes provided by Presales.
• Collaborates with other departments involved in cost estimation: Import, Presales, Microsoft/Other Software teams.
• Provides support to AMs for entering opportunities into the CRM for assigned accounts (in cases of unavailability, overload, urgency, etc.).
• Assists with filing and centralizing offers for dispatch (with AM support).
• Sends offers to clients (electronically or physically based on client procedures) for unassigned accounts.
• Offers logistical support during the quotation process.

Order Phase:

• At order stage, supports AMs in creating the order confirmation file based on the client's Purchase Order (PO) or contract and supplier quotes. For unassigned accounts, prepares the confirmation file directly.
• For orders without a contract or issued before receiving the PO, submits the order to the Sales Manager for approval.
• Sends the order along with all necessary documents (client PO, supplier offer, Sales Manager approval) to the Import and Invoicing departments for unassigned accounts.
• Supports CRM updates (by AM or Sales Support) in alignment with the ERP system.
• Provides logistical support for project delivery.
• Communicates with clients on order status for unassigned accounts (e.g., delivery timeline estimates).

B. Support for Recurring Contracts in CRM (for all AMs):

• Assists with the entry and updates of recurring contracts in the CRM (e.g., maintenance, outsourcing contracts).
• Supports the entry of contracts and addenda in the DMS for special cases.
• Prepares addenda, initiates DMS workflow, and implements legal department comments.

C. Management of Low-Value Opportunities (e.g., < €5,000 and no AM assigned):

• Receives and evaluates client requests for offers below €5,000.
• Requests technical clarifications internally as needed.
• Requests pricing for offers from Import, Presales, Microsoft/Other software departments.
• Prepares and sends offers to clients.
• Records opportunities in CRM for unassigned accounts.
• Initiates commercial contracts related to the offers.
• Requests necessary internal approvals for these contracts.
• Sends purchase orders for required items (e.g., HW/TP SW) to the Procurement department.
• Inputs and updates related opportunity information in CRM.
• Communicates with clients on order status (e.g., delivery estimations).
• Sends invoice issuance requests to the Billing department.

E. Other Sales-Related Activities:

• Requests internal approvals needed for contract signing.
• Completes and signs internal justification forms such as project closure reports, post-cost justifications, advance cost registration forms, and inventory release reports.

Education:
Bachelor Degree preferred in Computer Science, Information Technologies, or related field.

Language
: Advanced knowledge of English language, allowing fluent communication and writing documentation.

Required Skills, Knowledge and Experience:

• 2+ relevant experience in a similar position, or in a inside sales position involving sales support activities
• Experience with basic sales concepts (business environment, challenges and opportunities, market segmentation, customer needs)
• Basic project management knowledge
• Basic understanding of customer business plans and budgets
• Experience with bidding processes (e.g., response to RFPs and Bids).
• Experience with Microsoft Office tools (e.g. Excel, Word, Access)
• Experience with Microsoft Dynamics CRM is considered a plus

Competencies:

• Customer focus - determined to understand and meet customer expectations
• Planning -organizing and monitoring one's own work or the work of others to ensure achievement of desired results
• Problem solving - identifies problems and builds comprehensive picture of the problem, generates solutions
• Delivering results - persists until objectives are achieved, constantly delivers high quality work within agreed deadlines
• Teamwork and collaboration - collaborates with other teams, encourages communication, shares knowledge

·
Motivation
- displays
energy
and
enthusiasm
in approaching the job.

Benefits:

• Because
  we value work-life balance
  , you will have a
  flexible program
  and you can start your day anytime between 8:00 – 10:00 am and leave between 4:00 – 6:00 pm;
• Since we value health, you will have access to the
  private medical system
  from day one and you can include your family members (wife/kids) at a preferential rate negotiated by ASEE;
• We know is important for you to
  expand your knowledge
  and to keep up with market trends in your field, so we have
  training courses (internal and external)
  you can attend – we support the training costs for you;
• All you can read
  – thru our partnership with Bookster;
• We also have
  fun
  – every year we organize Team Building, Christmas Party, and Kids Christmas Party;
• Hybrid work.

When onboard, we will keep our promise and make sure you feel valued