Customer Care Specialist

15 hours ago

Bucharest, Bucureşti, Romania Ayvens Full time €104,000 - €130,878 per year

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Customer & Driver Services Team is looking for a new colleague as Customer Care Specialist, having permanent contract and the role description detailed below:

  • Answering phone calls from customers or suppliers, resolving, or redistributing their phone requests.
  • Resolves or forwards requests received by phone/in writing to specialists in other departments via CRM V2.
  • Responds in writing to requests received from AYVENS customers and suppliers on dedicated operational email addresses.
  • Records all requests received from AYVENS customers, both by phone and email, in CRM V2 and specifies the reason for the request.
  • Follow up on the resolution of telephone/written (email or fax) requests received from AYVENS customers or suppliers and forwarded to other departments for resolution and ensure that the resolution has been communicated to the customer/supplier or communicate it to them personally.
  • Provides support to the Back Office team in sending documents to customers or suppliers (repair agreements, powers of attorney, etc.).
  • Updates the database with customer contact details in CRM V2.

To be able to achieve all of this you need to have:

  • University degree or in progress
  • Very good interpersonal skills and customer orientation
  • Strong communication skills and collaborates effectively with others, verbally and in writing
  • Very good level of English language, speaking and writing
  • Open, honest, reliable, accurate with high ethical standards
  • Team player: people oriented, passionate about his/her job
  • Good relationship builder, shows respect in interaction with colleagues and customers
  • Good knowledge of MS Office.

Why Ayvens?  

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.

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