Customer Care Specialist

20 hours ago

Bucharest, Bucureşti, Romania Ayvens Full time €104,000 - €130,878 per year

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Customer & Driver Services Team is looking for a new colleague as Customer Care Specialist, having permanent contract and the role description detailed below:

  • Answering phone calls from customers or suppliers, resolving, or redistributing their phone requests.
  • Resolves or forwards requests received by phone/in writing to specialists in other departments via CRM V2.
  • Responds in writing to requests received from AYVENS customers and suppliers on dedicated operational email addresses.
  • Records all requests received from AYVENS customers, both by phone and email, in CRM V2 and specifies the reason for the request.
  • Follow up on the resolution of telephone/written (email or fax) requests received from AYVENS customers or suppliers and forwarded to other departments for resolution and ensure that the resolution has been communicated to the customer/supplier or communicate it to them personally.
  • Provides support to the Back Office team in sending documents to customers or suppliers (repair agreements, powers of attorney, etc.).
  • Updates the database with customer contact details in CRM V2.

To be able to achieve all of this you need to have:

  • University degree or in progress
  • Very good interpersonal skills and customer orientation
  • Strong communication skills and collaborates effectively with others, verbally and in writing
  • Very good level of English language, speaking and writing
  • Open, honest, reliable, accurate with high ethical standards
  • Team player: people oriented, passionate about his/her job
  • Good relationship builder, shows respect in interaction with colleagues and customers
  • Good knowledge of MS Office.

Why Ayvens?  

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.

  • Customer Care Specialist

    6 days ago

    Bucharest, Bucureşti, Romania Ayvens Full time 15,000 - 25,000 per year

    At Ayvens, progress starts with you.Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Customer & Driver Services Team is looking for a new colleague as Customer Care Specialist , having permanent contract and the role description detailed below:Main responsibilities are :Answering...

  • Customer Care

    5 days ago

    Bucharest, Bucureşti, Romania North Search Full time 15,000 - 30,000 per year

    Nort Search is a global talent consultancy that helps different clients to join the best talent. On this occasion, our client is a leading international organization within the life sciences and healthcare sector, currently expanding its operations and strengthening its commercial presence in Eastern Europe. We are seeking a Customer Care & Order...

  • Customer Care Specialist with German

    20 hours ago

    Bucharest, Bucureşti, Romania Wipro Romania Full time 20,000 - 25,000 per year

    About the jobWe are excited to offer you this new opportunity with Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.As part of this project, your role as Customer Care will be to build and co-manage a strong relationship with our client's organization and perform based on defined...

  • Customer Care Specialist with Portuguese

    20 hours ago

    Bucharest, Bucureşti, Romania Wipro Romania Full time 20,000 - 25,000 per year

    We are excited to offer you this new opportunity with Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.As part of this project, your role as Customer Care will be to build and co-manage a strong relationship with our client's organization and perform based on defined SLA and...

  • Customer Care Assistant

    1 week ago

    Bucharest, Bucureşti, Romania PST Full time 8,400 - 14,400 per year

    We are seeking an experienced part time Customer Care Assistant to monitor our client tickets daily and assist with finalizing the backlog of tickets.Key ResponsibilitiesMonitor incoming customer tickets via email or ZEP dailyCustomer tickets have to be created in ZEP and adjusted according to our specificationsAssign the ticket to the respective product...

  • Customer Care Associate

    20 hours ago

    Bucharest, Bucureşti, Romania Opella Full time 18,000 - 25,000 per year

    Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.Our mission: to bring health in people's hands by making self-care as simple as it should be for over half a billion consumers worldwide.At the core of this mission is our 100+ loved brands, our...

  • Customer Care Associate

    20 hours ago

    Bucharest, Bucureşti, Romania Opella Full time €20,000 - €25,000 per year

    Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.​Our mission: to bring health in people's hands by making self-care as simple as it should be for over half a billion consumers worldwide.​At the core of this mission is our 100+ loved...

  • Customer Service Specialist

    1 week ago

    Bucharest, Bucureşti, Romania SPEEDWELL Development Full time 20,000 - 25,000 per year

    Join an enthusiastic team of professionals covering the entire spectrum of the real estate development process.We are currently looking for aCustomer Service Specialistto join our SuperTeam, The Customer Service Specialist will take care of after-sales and community engagement. This role ensures our clients enjoy a smooth transition into their new homes,...

  • GSD RO Customer Care Agent Home

    20 hours ago

    Bucharest, Bucureşti, Romania Allianz Insurance Full time €15,000 - €30,000 per year

    Key Responsibilities:Complaint Management: Efficiently process customer complaints and implement measures to resolve issues, ensuring customer satisfaction.Quality Assurance Supervision: Coordinate and guide team leaders of specialist departments to maintain high-quality work processes and outcomes.Closed-File Reviews: Conduct regular closed-file reviews...

  • Customer Relations Specialist

    5 days ago

    Bucharest, Bucureşti, Romania GRUPPO SAN DONATO EAST EUROPE Full time 20,000 - 25,000 per year

    Clinică de chirurgie estetică angajează Specialist în Relații cu Clienții (telefonic).Căutăm o persoană comunicativă, organizată și orientată către rezultate, care să se ocupe de contactarea leadurilor (potențiali pacienți interesați de serviciile noastre).Responsabilități:Sunarea și contactarea potențialilor clienți din baza noastră...