GSD RO Customer Care Agent Home

2 weeks ago

Bucharest, Bucureşti, Romania Allianz Insurance Full time €35,000 - €50,000 per year

Key Responsibilities:

  • Complaint Management: Efficiently process customer complaints and implement measures to resolve issues, ensuring customer satisfaction.
  • Quality Assurance Supervision: Coordinate and guide team leaders of specialist departments to maintain high-quality work processes and outcomes.
  • Closed-File Reviews: Conduct regular closed-file reviews from the customer's perspective to identify potential areas for improvement.
  • Training Development: Design and lead training sessions on property insurance law for staff development.
  • Project Support: Assist in various projects, including developing checking rules, updating text modules, and automating processes.

Key requirements/What you bring :

  • Trade Experience: At least completed training in a skilled trade (e.g., Window manufacturer, Painter, Plumber, Carpenter, Electrician, Roofer, Floor Tiler, Glazier, or Plant Mechanic for sanitary, heating, and air conditioning technology) with in-depth knowledge of building repair and maintenance.
  • Construction Industry Knowledge: Sound understanding of the construction industry, especially in building repair, maintenance, and servicing.
  • Team Player: Strong communication and negotiation skills with the ability to collaborate effectively with others.
  • Language Skills: Fluency in written and spoken German.
  • Structured Work Approach: Ability to work independently and meticulously with a structured, results-oriented approach.
  • Technical Skills: Basic knowledge of common EDP (EDV) systems and openness to new IT technologies.
  • Professional Experience: Several years of experience in building management, including selection, control, and acceptance of in-house and external services, particularly in the field of building repair, maintenance, and management of commercial

Key benefits/What we offer :

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.

  • Inginer ofertare si proiectare sisteme smart home/building

    6 days ago

    Bucharest, Bucureşti, Romania iSmart Home Romania Full time 150,000 - 2,800,000 per year

    iSmartHome RO este o brand care a luat naștere din pasiune pentru domeniul automatizărilor clădirilor inteligente, sigure, economice și cu un confort sporit.Având o vastă experiență de peste 12 ani în industria de SMART HOME, cu o echipă dinamică, devotată și orientată către soluții sustenabile,oferind o gamă largă de servicii conform...

  • Customer Care Agent

    2 days ago

    Bucharest, Bucureşti, Romania AZGROUPPROD Full time €5,000 - €15,000 per year

    Customer Care Agent – Roadside Assistance (Dutch-speaking)Why this role exists Be the calm, professional voice motorists rely on in critical moments. You will triage emergency calls, coordinate support with our partners, and follow through to successful case closure. Your work directly impacts customer safety, satisfaction, and Allianz Partners' service...

  • Customer Care Coordinator RO

    2 weeks ago

    Bucharest, Bucureşti, Romania EUROWAG Full time 3,000 - 5,000 per year

    Job DescriptionWe are looking for a new colleague to join Eurowag asCustomer Care Specialistin our office in Romania and support our local customers as well as support internal teams and handle back-office related tasks.Know-how sharing, training, buddy support- we provide all that So if you are eager to learn and grow with us we will be happy to hear from...

  • Customer Care Representative

    2 weeks ago

    Bucharest, Bucureşti, Romania Huawei Europe Full time €20,000 - €30,000 per year

    About Huawei Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent...

  • Customer Care Representative

    2 weeks ago

    Bucharest, Bucureşti, Romania Huawei Europe Full time €20,000 - €30,000 per year

    About Huawei Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent...

  • Customer Support Agent

    2 weeks ago

    Bucharest, Bucureşti, Romania SoftConstruct Full time 2,000 - 3,000 per year

    VBET is an award-winning sports betting and gaming operator with 20 years of experience in the industry powered in-house by Betconstruct. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET's mission is to give our customers the best betting and gaming experience in a safe...

  • Customer Care Agent RSA

    6 days ago

    Bucharest, Bucureşti, Romania AZGROUPPROD Full time €45,000 - €55,000 per year

    Are you ready to be the voice of calm in stressful situations?Do you have excellent German skills ?Join our RSA team at Allianz Partners, where you'll help customers facing emergency roadside situations like car breakdowns, accidents, or wrong fuel mishaps. Whether it's a flat tire or a car that won't start, your role will be to ensure help is on the...

  • Customer Service Agent

    2 weeks ago

    Bucharest, Bucureşti, Romania KONE Full time 20,000 - 30,000 per year

    KONE is looking for a Bulgarian-speaking Customer Service Agent to join our Customer Care team in Bucharest. If you enjoy helping people, solving problems, and being part of a dynamic international company, this is the role for you.Your role at KONEEmergency support (Callout):Handle urgent calls and dispatch technicians with all necessary details.Communicate...

  • Customer Service Agent

    2 weeks ago

    Bucharest, Bucureşti, Romania KONE Full time 20,000 - 30,000 per year

    KONE is looking for a Greek-speaking Customer Service Agent to join our Customer Care team in Bucharest.If you enjoy helping people, solving problems, and being part of a dynamic international company, this is the role for you.Your role at KONEEmergency support (Callout):Handle urgent calls and dispatch technicians with all necessary detailsCommunicate...

  • Customer Service Agent

    2 weeks ago

    Bucharest, Bucureşti, Romania KONE Full time €2,500 - €3,000 per year

    KONE is looking for a Greek-speaking Customer Service Agent to join our Customer Care team in Bucharest.If you enjoy helping people, solving problems, and being part of a dynamic international company, this is the role for you. Your role at KONEEmergency support (Callout):Handle urgent calls and dispatch technicians with all necessary detailsCommunicate...