Customer Care Associate

2 weeks ago

Bucharest, Bucureşti, Romania Opella Full time €40,000 - €50,000 per year

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.​

Our mission: to bring health in people's hands by making self-care as simple as it should be for over half a billion consumers worldwide.​

At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers. ​

Headquartered in France, Opella is the proud maker of many of the world's most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.​

B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet.​

Find out more about our mission to bring health in your hands at ​

About the Role

We are looking for a highly organized and detail-oriented Supply Chain & Logistics Coordinator to join Opella Healthcare Romania SRL. In this role, you will be instrumental in ensuring the timely and smooth flow of goods to our local and export customers. You'll manage stock reception, order processing, and logistics operations, while also contributing to regulatory and internal reporting activities. This is a pivotal role in supporting the company's public service obligations and overall supply chain excellence.

Your Responsibilities

  • Receive, process, and monitor customer and export orders using SAP

  • Manage stock receptions and issue related documentation (POs, delivery notes, UIT codes)

  • Coordinate with third-party logistics providers to ensure seamless warehouse and delivery operations

  • Generate regular stock, sales, and commercial movement reports for internal and regulatory use

  • Handle product returns, complaints, and packaging changes in collaboration with the Quality Department

  • Ensure accurate data entry and maintenance of customer and product records in SAP

  • Participate in system testing (UAT) and support logistics month-end closing activities

Your Profile

  • University degree in Supply Chain, Business, or a related field

  • Minimum 2 years of experience in logistics, supply chain, or order management

  • Strong proficiency in SAP and Microsoft Excel

  • Excellent organizational and communication skills

  • Familiarity with local regulatory reporting (Intrastat, environmental fund) is a plus

  • Strong attention to detail and ability to manage multiple tasks simultaneously

  • Fluency in Romanian and English, both written and spoken

We Are Challengers.

We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:

All In Together: We keep each other honest and have each other's backs.

Courageous: We break boundaries and take thoughtful risks with creativity.

Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.

Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.

Join us on our mission. Health. In your hands.

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