Customer Service Specialist

7 days ago

Bucharest, Bucureşti, Romania SPEEDWELL Development Full time 20,000 - 25,000 per year

Join an enthusiastic team of professionals covering the entire spectrum of the real estate development process.

We are currently looking for a
Customer Service Specialist
to join our SuperTeam, The Customer Service Specialist will take care of after-sales and community engagement. This role ensures our clients enjoy a smooth transition into their new homes, while building long-term trust through professional and proactive support.

Responsibilities:

  • Manage the handover process for residential projects, ensuring a smooth and positive customer experience.
  • Act as the main point of contact in Speedwell for our clients after handover.
  • Maintain ongoing relationships with Homeowners' Associations, ensuring clear communication, proper follow-up, and support on common area matters.
  • Coordinate with in-house technical, legal, and sales teams to resolve customer queries efficiently.
  • Follow-up and track warranty claims internally whilst communicating progress towards homeowners.
  • Maintain accurate records of handovers, inspections, and warranty interventions in the company's systems.
  • Prepare customer communications, guidelines, and reports related to after-sales services.
  • Ensure adherence to internal procedures, quality standards, and regulatory requirements.
  • Support continuous improvement by providing feedback from customers to project and management teams.
  • Build long-term trust and relationships with clients by delivering professional, empathetic, and proactive service.

Skill and Qualifications:

  • Between 3-5 years of experience in customer service.
  • Previous experience in real estate, property management, or after-sales roles is an advantage.
  • Strong communication and interpersonal skills, with the ability to handle clients in a professional and empathetic manner.
  • Good understanding of warranty processes, building handovers, and property management principles.
  • Ability to coordinate and collaborate effectively with cross-functional teams and external partners.
  • Strong organizational skills and attention to detail, with the ability to manage multiple requests simultaneously.
  • Advanced proficiency in MS Office (Excel, PowerPoint, Word).
  • Fluent in English, both written and spoken.

Personal Skills

  • High attention to details
  • Excellent communication skills
  • Great team player

What we offer

  • Competitive remuneration corresponding to qualifications and experience
  • Medical Insurance
  • Flexible work arrangements
  • Opportunity to grow in a dynamic real estate company
  • Great team and colleagues

About Speedwell

SPEEDWELL
is a vertically integrated real estate developer and investor, active in both
Poland and Romania
, with a growing portfolio across the residential, office, retail, PBSA and logistics sectors. With a strong capital base, experienced international team, and a diverse development pipeline, SPEEDWELL is shaping urban communities in major cities such as Warsaw, Gdańsk, Bucharest, Timișoara, Cluj Napoca and Brașov.

By joining Speedwell, you will have the opportunity to develop new, solid, professional experience in a fast-paced environment, within a large and dynamic team which includes architects and design specialists, project and construction managers, asset and property managers, leasing and sales professionals.

Become part of our team to learn what developing with passion means, even if it is about a project or you, as an individual.

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