Customer Care Specialist with Portuguese

20 hours ago

Bucharest, Bucureşti, Romania Wipro Romania Full time 20,000 - 25,000 per year

We are excited to offer you this new opportunity with Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as Customer Care will be to build and co-manage a strong relationship with our client's organization and perform based on defined SLA and KPIs.

Responsibilities:

  • Handling of inbound and outbound calls to address various call types from customers.
  • Handling of incoming transactions (chat/email/social media) to address queries from various customers.
  • Handling technical queries including troubleshooting for client diabetes-devices management software and app.
  • Handling requests for free of charge items.
  • Assisting customers to make the right product choice.
  • Determine based on product complaint if warranty claim applies and if so, order, replacement product.
  • Log information related to product complaints, to be researched by the quality team.
  • Perform necessary outbound calls to reconnect or follow-up, as part of the CRM campaign.
  • Response to Inbound email or whitemail via phone, email or whitemail.

Candidate profile:

  • Advanced level of English & Portuguese.
  • Excellent verbal and written communication skills.
  • Problem-solving: Ability to address customer concerns and find solutions.
  • Negotiation: Strong negotiation skills to secure favorable deals.
  • Sales Acumen: Understanding of sales strategies and techniques.
  • Highly self-motivated to deliver superior customer experience.
  • High energy level and personal resilience.
  • Integrity and desire to comply with all legal and moral standards.
  • Service and quality oriented.

Nice to have skills:

  • Experience in Medical Device BPO /Diabetes devices.
  • CRM Proficiency in using CRM software

Benefits for working with us:

  • Competitive salary with an attractive set of social benefits:
  • Private Pension Plan;
  • Monthly Benefit budget;
  • Medical insurance;
  • Life insurance;
  • Christmas bonus;
  • Childbirth allowance;
  • Relocation package for candidates willing to relocate;
  • Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
  • Personal development in a multinational working environment through nice extracurricular activities with the team;
  • Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
  • Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
  • Extra annual leave days depending on tenure within Wipro;
  • BOOKSTER opportunities;
  • Nice designed and central business office;
  • Fruits, coffee and tea on the house;
  • Winner Circle Points (WCP) & Long service award ([Removed]) platforms which offers the possibility of both non-monetary and monetary recognition;
  • Employee Assistance program;
  • Employee Referral Program with attractive incentive schemes
  • The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

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