Customer Care Coordinator RO

2 weeks ago

Bucharest, Bucureşti, Romania EUROWAG Full time 3,000 - 5,000 per year

Job Description
We are looking for a new colleague to join Eurowag as
Customer Care Specialist
in our office in Romania and support our local customers as well as support internal teams and handle back-office related tasks.

Know-how sharing, training, buddy support- we provide all that So if you are eager to learn and grow with us we will be happy to hear from you

You should also know that this role is primarily onsite with occasional home office. 

Job Requirements

  • Native Romanian speaker and communicative level of English
  • General knowledge of MS Office - Word, Excel, etc.
  • High level of customer orientation
  • Excellent communication skills
  • Willingness to learn
  • Experience in fuel industry is an advantage

Job Responsibilities

  • Communicate with EUROWAG customers on the telephone line or via e-mail communication
  • Replenishment and registration of contracts, control of customer data
  • Document archiving
  • Blocks cards
  • Submitting applications in Navision for the registration of vehicles in toll systems
  • TMS (Ticket management system) – JIRA – daily activities
  • Development of the product and services associated with it
  • Performs other tasks assigned to their direct superiors
  • Immediately communicates information about possible impending problems
  • Actively contributes to improving the quality of services
  • Active cooperation within department and beyond
  • Administrative activities related to logistics (if necessary)
  • Is continuously educated and obtains the latest information within his field and to the extent of the work performed.
  • Performs other work, according to the instructions of his superior, to which he is eligible on the basis of his qualifications.
  • Adheres to the principles and guidelines defined by internal quality management regulations and procedures
  • Observes order and cleanliness in own workplace, adheres to clean desk, safety and emergency principles.
  • Respects the EW value principles and environmental protection

Job Benefits

WHY JOIN US?

EW is diverse, disruptive, and still evolving; we choose newcomers by skill and whether they can be honest colleagues through shared values. What's more, you will have an opportunity to influence the direction of our company through your ideas.

WE TAKE GOOD CARE OF PEOPLE, AND OUR BENEFITS ARE A PERFECT PROOF OF THAT:

  • A monthly benefits budget of 495 RON will be loaded on your account on  to be used as you see fit (meal tickets, vacation vouchers, cultural or gift vouchers, private pension, etc.)
  • Health insurance after probation
  • 25 days of paid holidays
  • 3 health days per year
  • 1 extra day off (Founder's Day)
  • 1 day for volunteering activity
  • Hybrid working in our office
  • Referral Rewards through our 'Go Far' scheme
  • Philanthropy project - each employee is entitled to allocate money from the Eurowag fund to a charitable organization or cause of their choice
  • Access to website: A learning platform that contains up to 3000 opportunities between learning courses, self-assessments, lessons and case studies.
  • Other learning and development opportunities such as language and functional training, mentoring, coaching
  • Mojra - we support your mental health. If there is anything you want to discuss with a mental health professional, we offer free, anonymous psychological counseling with experts.
  • Teambuilding

OUR CULTURE & VALUES:

To learn more about our culture, values and our mission visit our career page on the company website -

Join Us on a journey to Go Far

  • GSD RO Customer Care Agent Home

    2 weeks ago

    Bucharest, Bucureşti, Romania Allianz Insurance Full time €35,000 - €50,000 per year

    Key Responsibilities:Complaint Management: Efficiently process customer complaints and implement measures to resolve issues, ensuring customer satisfaction.Quality Assurance Supervision: Coordinate and guide team leaders of specialist departments to maintain high-quality work processes and outcomes.Closed-File Reviews: Conduct regular closed-file reviews...

  • Customer Care Associate

    2 weeks ago

    Bucharest, Bucureşti, Romania Opella Full time €104,000 - €130,878 per year

    Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.Our mission: to bring health in people's hands by making self-care as simple as it should be for over half a billion consumers worldwide.At the core of this mission is our 100+ loved brands, our...

  • Customer Care Associate

    2 weeks ago

    Bucharest, Bucureşti, Romania Opella Full time €40,000 - €50,000 per year

    Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.​Our mission: to bring health in people's hands by making self-care as simple as it should be for over half a billion consumers worldwide.​At the core of this mission is our 100+ loved...

  • Customer Care Agent

    2 days ago

    Bucharest, Bucureşti, Romania AZGROUPPROD Full time €5,000 - €15,000 per year

    Customer Care Agent – Roadside Assistance (Dutch-speaking)Why this role exists Be the calm, professional voice motorists rely on in critical moments. You will triage emergency calls, coordinate support with our partners, and follow through to successful case closure. Your work directly impacts customer safety, satisfaction, and Allianz Partners' service...

  • Customer Care Agent

    39 minutes ago

    Bucharest, Bucureşti, Romania myGwork - LGBTQ+ Business Community Full time €15,000 - €30,000 per year

    This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Customer Care Agent - Roadside Assistance (Dutch-speaking)Why this role existsBe the calm, professional voice motorists rely on in critical moments. You will triage...

  • Customer Care

    2 weeks ago

    Bucharest, Bucureşti, Romania Neakaisa Full time 60,000 - 80,000 per year

    Eroul Customer Care la – Empatie & Gândire Analitică caută un super-erou în echipa de Customer Care Nu, nu e nevoie de pelerină sau puteri supranaturale. Căutăm pe cineva cu un amestec rar de empatie, gândire analitică și abilități de detectiv, gata să rezolve provocările clienților noștri cu o atitudine proactivă și...

  • Customer Care Agent RSA

    6 days ago

    Bucharest, Bucureşti, Romania AZGROUPPROD Full time €45,000 - €55,000 per year

    Are you ready to be the voice of calm in stressful situations?Do you have excellent German skills ?Join our RSA team at Allianz Partners, where you'll help customers facing emergency roadside situations like car breakdowns, accidents, or wrong fuel mishaps. Whether it's a flat tire or a car that won't start, your role will be to ensure help is on the...

  • Tax Refund Coordinator RO

    2 weeks ago

    Bucharest, Bucureşti, Romania EUROWAG Full time 104,000 - 130,878 per year

    Job DescriptionAre you the kind of person who notices even the smallest detail others might miss? Do you enjoy keeping things organized while making sure everything adds up just right?We're looking for a Tax Refund Coordinatorthat would join our colleagues in our office in Bucharest- someone responsible, detail-oriented and an excellent communicator who's...

  • Customer Care Assistant

    2 days ago

    Bucharest, Bucureşti, Romania PST Full time 8,400 - 14,400 per year

    We are seeking an experienced part time Customer Care Assistant to monitor our client tickets daily and assist with finalizing the backlog of tickets.Key ResponsibilitiesMonitor incoming customer tickets via email or ZEP dailyCustomer tickets have to be created in ZEP and adjusted according to our specificationsAssign the ticket to the respective product...

  • Customer Care Specialist

    2 weeks ago

    Bucharest, Bucureşti, Romania Ayvens Full time €25,000 - €40,000 per year

    At Ayvens, progress starts with you.Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Customer & Driver Services Team is looking for two new colleagues as Customer Care Specialist, having permanent contract and the role description detailed below:Main responsibilities are :Answering...