Customer Care Agent RSA

6 days ago

Bucharest, Bucureşti, Romania AZGROUPPROD Full time €45,000 - €55,000 per year

Are you ready to be the voice of calm in stressful situations?
Do you have excellent German skills ?

Join our RSA team at Allianz Partners, where you'll help customers facing emergency roadside situations like car breakdowns, accidents, or wrong fuel mishaps. Whether it's a flat tire or a car that won't start, your role will be to ensure help is on the way—fast.

What You'll Do:
You will rotate between Front Office (FO) and Back Office (BO) duties as your skills develop but at first you ll be working on Front Office only.

Front Office (FO) – Inbound Calls

  • Answer emergency calls from customers needing roadside help.
  • Gather essential details and quickly assess the situation.
  • Coordinate the right assistance for each case.

Back Office (BO) – Coordination & Follow-Up:

  • Dispatch: Arrange emergency transport through our systems and liaise with Business Partners (BPs).
  • Follow-Up Calls: Organize extra services (car rentals, vehicle return, pickups).
  • Social Calls: Contact customers post-incident to ensure all needs are met.

Training & Development

We invest in your success from day one:

  • Duration: 4–6 months
  • Structure: 3 progressive training phases, each with hands-on practice.
  • Support: One-on-one guidance from trainers, regular feedback, and clear growth paths.
  • Once you're fully multi-skilled, you'll continue developing with a new trainer focused on your long-term success.

Shifts & Working Hours

  • Regular Shifts: 08:00 – 23:00 (Mon–Sun)
  • Night Shifts: Only after completing full training and skill mastery (every 2 months for 5–7 days)
  • Weekend Shifts: Assigned once you're confident and skilled in at least two areas
  • Shift schedules are fair and balanced, managed with your Team Leader. 

Who We're Looking For

Team players who remain calm under pressure and have a customer-first mindset.
Willingness to work shifts, including nights and weekends (after training).
Excellent German Skills (C1 )

Why Join Us?

Work in a dynamic, international environment with room for career progression
Be part of a company known for trust, care, and service excellence.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.

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