Proactive Solutions Service Desk Agent Polish Speaker

2 days ago

Bucharest, Bucureşti, Romania The Goodyear Tire & Rubber Company Full time 20,000 - 25,000 per year

Start something great today. Go Goodyear
Location:Bucharest/Romania

Job Description
Primary purpose of role:

  • Act as single point of contact (telephone, E-Mail, etc.) while providing support services to Goodyear Proactive Solutions fleets after service activation (post installation and activation of telematics equipment on vehicles). Make sure customer comes first and customer satisfaction is key.
  • Follow-up on customer issues and requests as also regular contact with the customer to ensure transparency and workprogress until solution using internal and external parties as pre-defined in the process. Using of remote diagnostic tools as also live support systems to identify customer request/issue and guarantee efficient problem solution.
  • Ensure accurate documentation of all requests, issues, workarounds, working instructions and documentation database.
  • Ensure services meet the established standards of quality including reliability, usability and performance.

Principal Duties And Responsibilities

  • Ensure customer satisfaction and provide solutions: Receive, log, categorize, prioritize, diagnose and resolve customer issues / requests via email, phone or other defined communication channels. (First and second level support)
  • Follow standard Service Desk operating procedures and accurately log all Service Desk tickets using the defined tracking software. Document resolutions / workarounds in documentation database.
  • Redirect issues / requests that cannot be resolved by the customer support team to the appropriate resolver groups.
  • Follow-up with resolver groups to ensure resolution within service level agreements.
  • Proactively monitor availability, performance and health of services and escalate/follow-up issues until resolution.

Experience & Skills

  • Bachelor's degree in Business/Economics, Computer science, Engineering
  • 3-5 years experience in customer support services including experience of systems, support, diagnostic and resolution
  • Strong working knowledge of IT tools and data analytics / mining
  • Understanding of ITIL working practices - preferably ITIL Foundations certified

Quality inspection, auditing and testing experience and knowledge of tools, concepts and methodologies of Quality Assurance

Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to

  • Proactive Solutions Service Desk Agent French Speaker

    2 days ago

    Bucharest, Bucureşti, Romania Goodyear Full time 15,000 - 30,000 per year

    Start something great today. Go Goodyear Location:Bucharest/RomaniaProactive Solutions Service Desk Agent with FrenchAct as single point of contact (telephone, E-Mail, etc.) while providing support services to Goodyear Proactive Solutions fleets after service activation (post installation and activation of telematics equipment on vehicles). Make sure...

  • Service Desk Agent

    2 weeks ago

    Bucharest, Bucureşti, Romania HTC Global Services Full time 25,000 - 40,000 per year

    Job Role: Service Desk Agent (24x7)Location: Bucharest, RomaniaResponsibilities:Act as the first point of contact for users reporting IT issues or requesting services.Log, categorize, and prioritize incidents and service requests in the ITSM tools.Troubleshoot and resolve technical issues related to hardware, software, networks, and user accounts.Escalate...

  • Proactive Solutions Service Desk Agent French Speaker

    2 days ago

    Bucharest, Bucureşti, Romania The Goodyear Tire & Rubber Company Full time 25,000 - 35,000 per year

    Are you passionate about delivering exceptional customer experiences and solving problems through technology? Join our team atGoodyear, a global leader in mobility solutions, where innovation meets customer care.In this role, you will be thefirst point of contactfor our Proactive Solutions fleet customers after service activation, ensuring they receive...

  • Agent Service Desk with German

    2 weeks ago

    Bucharest, Bucureşti, Romania VodafoneThree Full time €40,000 - €60,000 per year

    Bucuresti, RomaniaJob descriptionRequisition ID264917Date posted08/19/2025Your day to day:Ensures the timely and efficient execution of management operations and activities related to the administration and implementation of access rights in business systems/applications for end users, employees of Vodafone, and Vodafone partners.With these activities you...

  • Service Desk Agent with German

    1 week ago

    Bucharest, Bucureşti, Romania NTT DATA North America Full time €45,000 - €55,000 per year

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a [[Helpdesk Senior Associate with German]] to join our team in [[Remote]], [[Romania]].Service Desk Agent - GermanRole...

  • Service Desk Agent with German

    1 week ago

    Bucharest, Bucureşti, Romania NTT DATA Full time €45,000 - €55,000 per year

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a [[Helpdesk Senior Associate with German]] to join our team in [[Remote]], [[Romania]]. Service Desk Agent - German Role...

  • Guest service agent

    2 days ago

    Bucharest, Bucureşti, Romania Grand Hotel Bucharest Full time €2,000 - €2,500 per year

    We are currently looking for a professional and friendlyGuest Service Agentto join our front office team.What You'll Do:Handles and processes customer reservation requests, ensuring that all inquiries are managed efficiently and that information is accurately communicated;Provides information about room availability, rates, facilities, and accommodation...

  • Service desk Lead with French

    2 weeks ago

    Bucharest, Bucureşti, Romania Wipro Full time €40,000 - €80,000 per year

    Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest...

  • Order Desk Agent

    2 weeks ago

    Bucharest, Bucureşti, Romania Enea AB Full time €104,000 - €130,878 per year

    Are you a detail-driven communicator who thrives in a high-volume setting?We're on the lookout for an Order Desk Agent to manage the heart of our order workflow-ensuring accuracy, coordination, and customer satisfaction.You will be part of the Order & Delivery Team located in Bucharest and managed by the Head of Sales Operations.Key...

  • Order Desk Agent

    1 week ago

    Bucharest, Bucureşti, Romania AdaptiveMobile Security Full time 104,000 - 130,878 per year

    Are you a detail-driven communicator who thrives in a high-volume setting?We're on the lookout for an Order Desk Agent to manage the heart of our order workflow-ensuring accuracy, coordination, and customer satisfaction.You will be part of the Order & Delivery Team located in Bucharest and managed by the Head of Sales Operations.Key...