Guest service agent
1 week ago
We are currently looking for a professional and friendly
Guest Service Agent
to join our front office team.
What You'll Do
:
- Handles and processes customer reservation requests, ensuring that all inquiries are managed efficiently and that information is accurately communicated;
- Provides information about room availability, rates, facilities, and accommodation conditions. Manages individual reservations;
- Performs additional front desk services such as providing information, delivering messages, and sorting and distributing correspondence;
- Provides support and resolves any issues that may arise before or during the guests' stay;
- Provides support to the Front Office team during busy periods or whenever needed, in order to maintain operational standards and ensure guest satisfaction;
- Works closely with other front desk shifts and with departments such as housekeeping, sales, maintenance, and food & beverage.
What We're Looking For:
- Previous experience in front office/reception or customer service – preferred
- Fluent in English
- Excellent communication and problem-solving skills
- Friendly attitude and professional appearance
- Ability to work in shifts, including weekends and holidays
- Basic computer skills
-
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