IT service desk agent in Budapest

1 week ago

Bucharest, Bucureşti, Romania SRM Digital Limited Full time €40,000 - €55,000 per year

***********************************FULLY ONSITE IN BUDAPEST*******************************

Location: Budapest

Key responsibilities:

Introduction: Join our dynamic team as a Dutch IT Service Desk Agent where you will play a crucial role in providing exceptional customer support to our Dutch-speaking clients. You will be the first point of contact for resolving technical issues and ensuring a smooth user experience.

Key Responsibilities:

  • Customer Support:
  • Respond to incoming service requests and inquiries via phone, email, or chat in Dutch.
  • Provide timely and effective solutions to technical and non-technical issues.
  • Troubleshoot and resolve software, hardware, and network problems.
  • Issue Management:
  • Document and track all service requests and incidents using the company's ticketing system.
  • Escalate complex issues to higher-level support teams as necessary.
  • Follow up with clients to ensure resolution and satisfaction.
  • Technical Assistance:
  • Offer guidance on product use and best practices.
  • Assist with system configurations and installations as needed.
  • Provide clear, concise instructions to clients to resolve their issues.
  • Collaboration:
  • Work closely with other team members to share knowledge and resolve issues collaboratively.
  • Participate in team meetings and contribute to improving service desk processes.
  • Continuous Improvement:
  • Identify recurring issues and suggest improvements to reduce ticket volume.
  • Stay up-to-date with product updates and industry trends to provide accurate support.

Job Types: Full-time, Permanent

Pay: 9,155.00RON - 11,116.00RON per month

Application Question(s):

  • would you like to move to budapest for this role after selection?

  • Service desk agent

    2 weeks ago

    Bucharest, Bucureşti, Romania NTT DATA Full time 15,000 - 25,000 per year

    Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Identify issues, investigate root causes and recommend solutions to reported problems Provide technical guidance in activities associated with identifying, prioritizing and resolving...

  • Service Desk

    2 weeks ago

    Bucharest, Bucureşti, Romania Cloud Vault Full time 60,000 - 120,000 per year

    Ne marim echipaCautam un coleg cu nivel ridicat de energie și entuziasm pentru a aborda proiectele cu o atitudine proactivă și pozitivă in cadrul echipei de suport tehnic Level-1.ResponsabilitatiRolul de Service Desk & Monitoring Analysteste un rol esential in asigurarea functionarii continue si eficiente a echipamentelor critice pentru intreaga...

  • IT Service Desk Specialist

    1 week ago

    Bucharest, Bucureşti, Romania vidaXL Full time 15,000 - 30,000 per year

    IT Service Desk SpecialistWe are looking for an IT Service Desk Specialist to provide first-line technical support and ensure smooth day-to-day IT operations.You will:Identify, log and escalate incidents to the correct department according to the procedures;Provide first level support for requests received through chat, phone and service desk tickets;Handle...

  • Service Desk Analyst with French

    2 weeks ago

    Bucharest, Bucureşti, Romania Wipro Full time €20,000 - €60,000 per year

    Job DescriptionJob Title: Service Desk Analyst with FrenchReq Id: 100981City: BucharestState/Province: BucharestPosting Start Date: 10/7/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs....

  • Service Desk Analyst with Dutch

    2 weeks ago

    Bucharest, Bucureşti, Romania Wipro Full time €20,000 - €40,000 per year

    Job DescriptionJob Title: Service Desk Analyst with DutchReq Id: 102854City: BucharestState/Province: BucharestPosting Start Date: 10/13/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs....

  • Support Service Desk Engineer Level 1

    2 weeks ago

    Bucharest, Bucureşti, Romania ExpressVPN Full time €15,000 - €30,000 per year

    If you're a talented support engineer with a passion for technology and problem-solving, we'd love to have you on our team as Support Service Desk Engineer.At ExpressVPN, you'll contribute to building a safer, more open internet for millions worldwide. We're on the lookout for individuals who thrive in solving complex problems, value clarity, and can...

  • Support Service Desk Engineer Level 1

    2 weeks ago

    Bucharest, Bucureşti, Romania ExpressVPN Full time 30,000 - 60,000 per year

    If you're a talented support engineer with a passion for technology and problem-solving, we'd love to have you on our team as Support Service Desk Engineer.At ExpressVPN, you'll contribute to building a safer, more open internet for millions worldwide. We're on the lookout for individuals who thrive in solving complex problems, value clarity, and can...

  • Customer Service Agent

    1 week ago

    Bucharest, Bucureşti, Romania KONE Full time 15,000 - 30,000 per year

    KONE is looking for a Greek-speaking Customer Service Agent to join our Customer Care team in Bucharest.If you enjoy helping people, solving problems, and being part of a dynamic international company, this is the role for you.Your role at KONEEmergency support (Callout):Handle urgent calls and dispatch technicians with all necessary detailsCommunicate...

  • Customer Service Agent

    1 week ago

    Bucharest, Bucureşti, Romania KONE Full time 15,000 - 25,000 per year

    KONE is looking for a Bulgarian-speaking Customer Service Agent to join our Customer Care team in Bucharest. If you enjoy helping people, solving problems, and being part of a dynamic international company, this is the role for you.Your role at KONEEmergency support (Callout):Handle urgent calls and dispatch technicians with all necessary details.Communicate...

  • Customer Service Agent

    2 weeks ago

    Bucharest, Bucureşti, Romania BrickBrands Full time €20,000 - €40,000 per year

    Company Description Full-time | Remote | Customer Service | Content Moderation BE PART OF OUR GLOBAL TEAM AND MAKE AN IMPACT HERE AT BRICKBRANDS     BrickBrands is a fast-growing company offering a lot of opportunities and valuable learning experiences that open doors for talented individuals to be a part of our global team. We embrace and promote...