IT Service Desk Specialist

2 weeks ago

Bucharest, Bucureşti, Romania vidaXL Full time 15,000 - 30,000 per year

IT Service Desk Specialist

We are looking for an IT Service Desk Specialist to provide first-line technical support and ensure smooth day-to-day IT operations.

You will:

  • Identify, log and escalate incidents to the correct department according to the procedures;
  • Provide first level support for requests received through chat, phone and service desk tickets;
  • Handle second level support tasks and route them to the correct department when needed;
  • Responsible for the process of user creation/departure;
  • Responsible for Active Directory administration (security groups, access rights management).
  • Responsible for managing Exchange processes (mailbox creation and administration, distribution groups, access rights management).

We Offer:

  • Naturally, you will receive a salary that matches your work experience
  • Meal tickets
  • Private medical subscription
  • 20% discount on all vidaXL products
  • Vacation vouchers
  • Discount on ESX Subscription
  • Massage at the office
  • Opportunities to develop yourself
  • 23 vacation days per year

We Ask:

  • Good verbal and written English communication skills;
  • Willingness to work in shifts to cover a 24/7 schedule, including night shifts, national holidays and weekends.
  • Willingness to learn new IT skills and knowledge.
  • Experience with Microsoft Office software, desk / ticketing system, documentation / knowledge base system.
  • Basic experience with IT processes like ITIL or related practices, also Active Directory and Exchange is a plus.
  • Networking knowledge (Network protocols, VPN, routing) is a plus. Experience with multiple (recent) Windows versions is a plus, also experience with incident handling and working with 2nd line team and 3rd party team is a plus.

Why vidaXL

vidaXL is a major player in the ever-growing world of e-commerce. Since the foundation in 2006, vidaXL is pushing global growth serving millions of customers with a vast selection of products for every aspect of their lives. The bold and down-to-earth approach makes the vidaXL team unique. The combination of embracing challenges, taking chances, and trying new things every day enables the success.

We believe in our people, and we love to invest in their personal growth. We offer the freedom to seize opportunities, thrive, and grow alongside a global e-commerce leader

Join us to growXL

Want to join us?

We look forward to your application For more information, contact our Talent Advisor: Ioana Voinea.

  • An assessment will be part of our recruitment process

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

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